Airside Experience Associate

Signature Aviation • Roanoke, VA

8d

About The Position

The Airside Experience Associate supports safe, efficient, and guest-focused operations in a private aviation environment. The role includes handling baggage, cargo, and freight; monitoring secure airport access points and facilities; and assisting with ramp activity and aircraft support to help deliver a seamless experience for guests and crews. The position involves working indoors and outdoors near active aircraft and ground equipment in varying weather conditions, with flexibility to work different shifts, including nights, holidays, and weekends.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable under the Company's applicable insurance policies.
• Legally authorized to work in the jurisdiction of employment.
• Valid state driver’s license.
• Ability to exercise good judgment and follow directions from a supervisor or management.
• Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate and act on guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
• Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, including materials for safety-sensitive tasks, and write simple correspondence.
• Ability to carry out simple one- or two-step instructions and deal with standardized situations with only occasional or no variables.
• Ability to work well with others and collaborate effectively with team members while serving guests.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Ability to use a computer, learn necessary company software, and complete Signature’s computer-based training programs on time.
• Flexibility to work different shifts, including nights, holidays, and weekends.

Responsibilities

• Load and unload baggage, freight, and cargo, and properly transfer packages between planes or other modes of transportation.
• Operate and drive ground service equipment such as tugs, trucks, conveyors, and other freight-handling equipment.
• Conduct identification checks for flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area (AOA) in accordance with Company security procedures.
• Monitor facilities, including street side, parking lots, terminal, hangars, and AOA.
• Assist Airside Experience Specialists with guest services, including connecting ground power units, providing potable water services, wing walking, chocking, and positioning stairs or jetway to aircraft.
• Stop work when an unsafe condition or act could cause harm to people, the environment, Company or guest assets, or the Company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
• Maintain safe, clean, and secure ramps and operations.
• Create accurate records of time worked and activities and services performed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED