Airside Experience Associate - HNL
About The Position
As an Airside Experience Associate, you help deliver safe, efficient, and guest-focused service in a private aviation environment. You support day-to-day operations and contribute to a positive ground experience for guests and crews by handling baggage, cargo, and freight; monitoring secure airport access points; managing ramp activity; and assisting with aircraft support. The role involves indoor and outdoor work near active aircraft and ground equipment and in varying weather conditions. Flexibility to work different shifts, including nights, weekends, and holidays, is required. The position also requires a service-oriented approach, precision, and attention to safety.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable under the Company’s applicable insurance policies.
- Must be legally authorized to work in the jurisdiction of employment.
- Valid state driver’s license.
- Ability to exercise good judgment and follow supervisor or management directions.
- Excellent guest service skills; energetic, outgoing, guest-focused approach; ability to anticipate and act on guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
- Ability to read and understand safety rules, operating instructions, and procedure manuals in English, including for safety-sensitive tasks, and write simple correspondence.
- Ability to carry out simple one- or two-step instructions and handle standardized situations with occasional or no variables.
- Ability to work well with others and collaborate effectively with team members while serving guests.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Ability to use a computer, learn required company software, and complete Signature’s computer-based training programs in a timely manner.
Responsibilities
- Load and unload baggage, freight, and cargo, and transfer packages properly between planes and other modes of transportation.
- Operate and drive ground service equipment, including tugs, trucks, conveyors, and other freight-handling equipment.
- Check identification for flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area (AOA), following Company security procedures.
- Monitor facilities, including street-side areas, parking lots, terminals, hangars, and the AOA.
- Assist Airside Experience Specialists with guest services, including connecting ground power units, providing potable water, wing walking, chocking, and positioning stairs or jetways to aircraft.
- Stop work when an unsafe condition or act could cause harm to people, the environment, Company or guest assets, or the Company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
- Maintain safe, clean, and secure ramps and operations.
- Create accurate records of time worked and activities and services performed.
Benefits
- The company provides a variety of benefits, programs, and resources to support team members’ overall well-being and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
