Airport Service Concierge

JSX•Denver, CO

1d•Onsite

About The Position

You will be one of the first Crewmembers our Customers meet upon arrival to the station. Your priority is to provide Customers with an effortless and seamless check-in experience, while also ensuring the lounge is in tip-top shape & fully stocked with amenities. Strong attention to detail is required; you are responsible to verify that all documents been properly vetted, baggage has been screened, and Customers are fit to fly. When assigned, you may be responsible for valet duties: driving, parking and retrieving customer vehicles, and assisting customers in and out of their vehicle during arrival and departure. On-time performance is imperative in this role. Strict adherence to time/attendance, and appearance standards are required.

Requirements

High School Diploma/GED
2-years customer service
Valid drivers license
Remain professional, logical and level headed in all situations especially stressful situations.
Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe.
Timeline focused with a high degree of calm urgency.
Articulate and polished both verbally and visually.
Knowledge of computer systems such as google business, Microsoft Office
Computer Savvy
In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
Must be able to travel often
Able to lift up to 75 pounds
Intermittent physical activity including bending, reaching, lifting, climbing stairs and prolonged periods of standing in addition to walking long distances
Ability to work a flexible schedule including early mornings, nights, weekends and holidays
Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
Must be able to work both indoors and outdoors for an extended amount of time during cold/wet or hot conditions

Nice To Haves

4 year college degree
2 years Aviation or Airline/Airport operation experience
Customer Service experience working with high end clients
Travel Industry Experience

Responsibilities

Intermittent physical activity including bending, reaching and prolonged periods of standing
Ability to occasionally lift 75+ pounds
Must be able to work flexible shifts including early mornings, late nights, holidays and weekends
All Airport Services Concierges (ASC) are trained as Ground Security Coordinators (GSC)
Monitoring of operational environment to detect changes that affect Safety and notifying leadership as needed
Review and ensure compliance with all updated to policies to include, Safety Alerts, Learning Notices, changes to procedures, changes to regulatory standards and local regulatory guidance
Ensuring personal readiness to conduct safety-sensitive duties at all time and the proactive identification of fatigue, stress or other factors that may prevent a safe execution of duties and removing themselves from duty
Responsible to ensure personal compliance with all DOT requirements regarding Drug & Alcohol
Oversee all security protocols & processes, including but not limited to baggage & passenger screening.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)