Airport Curbside Concierge Check-in Agent

SP Plus•Memphis, TN

16h•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. This position is located outside, on the curb, checking in passengers for their flights, requires the availability to work weekends, and also requires airline compliance training to be completed in a timely manner. Starting Pay $12.00/hour + Tips; this position has a high potential of making tips throughout the shift. Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. This position is located outside, on the curb, checking in passengers for their flights, requires the availability to work weekends, and also requires airline compliance training to be completed in a timely manner. A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information. The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

Requirements

This is a Curbside Check-in Agent, also known as a Skycap, position starting at $12.00 (+ Tips $$$$)
Part-Time Positions Available
Must have the ability and availability to work weekends, open availability is preferred
Must be able to work outside in various weather conditions
Must be able to complete airline compliance training within company-given timeframe
Shifts start very early in the morning and continue into the afternoon; closing or overnight shifts are not available
Previous 1-2+ years of Customer Service experience preferred
Paid Training
Ability to work in the early morning rotation
At least 6 months experience in a face-to-face guest service position preferred
Data Entry and/or computer experience preferred
Ability to communicate clearly with guests and clients
Ability to work in outside weather conditions required
Knowledge of the airline or travel industry preferred
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Follow company appearance guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
The employee is frequently required to sit; reach with hands and arms; stand; walk.
The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to lift and move up to 75 pounds regularly.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

Previous 1-2+ years of Customer Service experience preferred
Data Entry and/or computer experience preferred
Knowledge of the airline or travel industry preferred

Responsibilities

Immediately and warmly greet Guests as they approach the desk.
Assist guest with check-in of luggage to appropriate airlines.
Verify the guest flight itinerary and number of bags being checked.
Input guest information for those who have not previously enrolled in the process.
Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tag guest luggage with destination tags.
Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Immediately upon accepting luggage and completion of processing guest, secure luggage.
Must possess excellent verbal and written communication skills.
Maintain a positive, friendly and professional manner at all times
Organize and stock the Concierge desk.
Uphold clients guest service guidelines and values.
Need to be able to manage payments (credit card) received from guests
Answer telephones and guest questions.
The ability to manage simple addition.