Concierge Agent

Salamander Hospitality•Middleburg, VA

2h•$0 - $12•Onsite

About The Position

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Excellent communication and interpersonal skills.
Strong computer skills with the ability to learn reservation and scheduling systems.
Exceptional organizational and multitasking abilities.
Professional appearance and positive attitude.
Flexible schedule, including weekends and holidays.

Nice To Haves

Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.

Responsibilities

Welcome every guest with warmth, professionalism, and genuine hospitality.
Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.
Schedule, modify, and confirm spa appointments.
Check guests in and out for spa services and process payments accurately.
Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.
Maintain accurate guest information and reservation records.
Respond promptly to guest requests and resolve concerns with professionalism and urgency.
Support daily spa operations while maintaining Forbes Five-Star service standards.
Perform other duties as assigned.