Service Concierge

C. Harper Auto Group • Belle Vernon, PA

3d • Onsite

About The Position

Are you passionate about delivering exceptional customer service and ensuring a seamless automotive experience? The C. Harper Auto Group is looking for a dedicated and self-motivated Service Concierge to join our team. In this pivotal role, you’ll be the face of our customer service operations, helping clients navigate the service process by coordinating vehicle pick-ups, overseeing maintenance appointments, and ensuring timely vehicle returns. As a Service Concierge, you’ll play a key role in enhancing our customers' overall experience by delivering top-tier service with a smile.

Requirements

• Proven ability to take initiative and lead tasks effectively.
• Strong interpersonal skills with a passion for delivering outstanding customer service.
• High school diploma or equivalent required.
• Confident driving various vehicle makes, models, and sizes.
• Dependable and punctual, with reliable transportation to and from work.
• Valid driver’s license with a clean driving record.
• Excellent verbal and written communication abilities.
• A meticulous approach to handling customer and employer information.
• Ability to spend most of the day driving and performing tasks related to vehicle preparation and transport.
• Thrive in a fast-paced environment with changing schedules and priorities.

Nice To Haves

• Experience with Red Cap, Outlook, and Google Sheets is preferred.
• A can-do spirit with an outgoing, friendly personality.

Responsibilities

• Safely and professionally transport customer vehicles between their homes and our dealership.
• Create a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued.
• Use the Driver Q App to efficiently manage vehicle pick-ups and returns.
• Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections.
• Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
• Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
• Address customer needs promptly and professionally to enhance satisfaction and loyalty.
• Work closely with the service team to coordinate vehicle pick-ups, deliveries, and assist with additional duties as required.

Benefits

• Competitive Compensation: We offer pay rates that exceed industry standards for customer service roles, with numerous opportunities for growth and advancement throughout your first year and beyond.
• Career Advancement: Our rapid promotional track rewards exceptional work ethic and performance. You can accelerate your career by taking advantage of growth opportunities.
• Comprehensive Insurance Coverage: Full medical, dental, and vision insurance options, including a no-cost medical plan for employees.
• 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.
• Paid Time Off: Enjoy pro-rated paid time off starting on your 91st day of employment.
• Short-Term Disability: Receive coverage at no cost, with additional options available through Aflac & American Fidelity.
• Life Insurance: Complimentary life insurance with options to purchase additional coverage.
• Family-Oriented Culture: Be a part of a family-owned business that has been a staple in the community for over four decades. You’ll work in a supportive environment that feels like family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED