Service Lane Concierge

Wilmington Auto Group•Wilmington, NC

11h•Onsite

About The Position

We are seeking a friendly and professional Service Lane Concierge to enhance the customer experience at our automotive service center. The ideal candidate will serve as the first point of contact for customers, providing exceptional service and ensuring a smooth, efficient process during vehicle servicing. This role offers an excellent opportunity to be part of a dynamic team committed to customer satisfaction and operational excellence.

Requirements

Excellent interpersonal and communication skills
Strong organizational and multitasking abilities
Customer-focused attitude with a professional demeanor
Ability to work effectively in a fast-paced environment
High school diploma or equivalent required

Nice To Haves

Basic knowledge of automotive services and terminology is a plus
Previous experience in customer service or hospitality is preferred

Responsibilities

Greet customers warmly and assist them with check-in and check-out procedures for vehicle service appointments
Provide accurate information regarding service procedures, timelines, and costs
Coordinate with technicians and service advisors to ensure timely and efficient vehicle servicing
Address customer inquiries and resolve any concerns or issues promptly and professionally
Maintain a clean and organized service lane area to promote a welcoming environment
Document customer interactions and service details accurately in the system
Support the overall flow of the service department to enhance customer satisfaction