Luxury Concierge - One Steuart Lane

Action Property Management•San Francisco, CA

1d•$25 - $26•Onsite

About The Position

Action Property Management, a leader in community management with a legacy spanning four decades, is seeking a Lobby Ambassador to join their team at the luxury association, One Steuart Lane, located in San Francisco. The company prides itself on its commitment to integrity, professionalism, excellence, innovation, and care for people. As the largest privately owned HOA management company in the West, they serve over 300 communities with a team of nearly 900 dedicated employees.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
High school diploma or GED required
At least 6 months of customer service experience.
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Nice To Haves

Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Provide valet services.
Complete Daily Activity Report.
Answer and direct incoming phone calls. Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members