SERVICE CONCIERGE

Doral Automotive Group•Hialeah, FL

2d•Onsite

About The Position

The service concierge VIP will be responsible to greet and interact with customers in the Service Drive. Additionally, responsibilities will include ensuring incoming calls are promptly answered, making follow-up calls for repair orders, confirming service appointments, and managing customer satisfaction and retention through survey follow-up. At certain times, they will assist the loaner coordinator and the service booker.

Requirements

Sales or Customer Service Experience
Team player with excellent interpersonal skills
General understanding of Microsoft Office and Technology
Attention to detail and ability to prioritize tasks
High School degree or equivalent
Ability to read and follow instruction, compose light correspondence and memos
Must possess a valid driver's license and good driving record.

Responsibilities

Promptly greet customers in the service drive and introduce them to a service advisor
Answer incoming phone calls and ensure they are properly routed
Schedule appointments as necessary
Make follow-up calls to service customers for survey follow up and customer satisfaction
Track common issues and advise the service manager
Assist the Loaner Coordinator
Greet customer requiring a loaner vehicle
Prepare loaner contract
Answering inbound phone calls
Contact customers for survey follow up and customer satisfaction
Greeting customers on the service drive
Flag tach time on repair orders
Close out repair orders
Vendor purchase orders