Airport Operations Services Coordinator – Denver International Airport

City and County of Denver • Denver, CO

3d • $28 - $34 • Onsite

About The Position

The Airport Operations Services Coordinator oversees and coordinates airside and landside airport facility operations, with a strong focus on janitorial, conveyance, and related maintenance service contracts. The role ensures contractors comply with airport regulations, city policies, and contract requirements while supporting safe and efficient airport facility operations.

The coordinator monitors contractor performance through regular facility inspections, identifies deficiencies, and directs corrective actions to restore appropriate service conditions. The role also reviews and coordinates operational shutdown requests related to maintenance activities, including janitorial services, window cleaning, and conveyance system work. Additional duties include coordinating maintenance and emergency operations, responding to complaints and passenger needs, documenting contract performance, and managing related administrative functions.

The position is based onsite at Denver International Airport five days per week, with swing or overnight shift scheduling. The City and County of Denver identifies the position type as unlimited.

Requirements

• High school graduation or a GED, HiSET, or TASC certificate.
• Three years of administrative or technical support experience evaluating contracts for compliance with standards based on service, performance, and/or financial criteria.
• A valid driver's license at the time of application; licenses and certifications must remain current as a condition of employment.
• The required experience may be substituted by one year of appropriate education for each required year of experience.

Nice To Haves

• Two years of experience reviewing, administering, and monitoring multiple service contracts in a fast-paced operational environment.
• One year of experience working with contractors and vendors to evaluate key performance indicators, ensure contract compliance, and improve service performance.
• Experience using Maximo, contract management systems, or similar work-order and asset-management software.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, and Teams, and experience managing spreadsheets, databases, reports, and contract documentation.
• Experience coordinating with project managers, contractors, and stakeholders to ensure compliance with program requirements, contract specifications, and operational objectives.
• Ability to calmly and effectively assess and respond to emergencies while coordinating contractor activities and maintaining operational continuity.
• Strong written and verbal communication skills, including preparing reports, correspondence, and performance documentation and interacting with contractors, airport staff, tenants, and the public.

Responsibilities

• Plan, organize, and oversee airside and landside facility operations in accordance with airport and city rules and regulations.
• Ensure contractor compliance with contracts and coordinate contractor work during emergency operations.
• Coordinate operations projects and maintenance activities related to janitorial services and conveyance programs.
• Review and coordinate shutdown requests supporting janitorial, window-cleaning, and conveyance maintenance activities.
• Inspect airside and landside facilities for compliance with contract standards and direct corrections to restore service after impactful circumstances.
• Train and educate contractors, subcontractors, and airport staff on janitorial activities and best practices.
• Respond to complaints from the public, contractors, airport users, aviation businesses, and tenants; assist passengers and resolve problems or disputes professionally.
• Report hazardous or substantial maintenance and construction problems.
• Conduct inventories and audits of supplies and equipment required for contractor performance and tasks.
• Coordinate maintenance activities to correct deficiencies.
• Coordinate administrative functions related to contract service agreements.
• Maintain metric reports, narratives, information databases, and required contract documentation.
• Provide status reports and prepare forms and correspondence to support contracting performance.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B retirement plan.
• 140 hours of PTO earned within the first year.
• 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of the start date.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED