Airport Operations Crew

JetBlue Airways Corporation•Boston, MA

3d•Onsite

About The Position

The Airport Operations Crew provides customer service at the airport. Crewmembers verify customer identification; tag and handle luggage; book, sell, and verify flight reservations; assist with arrivals and departures; prepare aircraft cabins; coordinate boarding and deplaning; assist customers with special needs; and respond to other requests. The position involves serving customers, making public-address announcements, and using computers and airport equipment. Crewmembers may rotate through airport operations functions, including the gate and ticket counter. The role is based in an airport environment, with exposure to weather and elevated noise levels. It requires extended periods of standing and frequent handling of objects up to 50 pounds, as well as occasional handling of 70–100 pounds with assistance from other people or tools. Flexible hours, including holidays, weekends, and overnight shifts, are required; mandatory overtime may be needed during irregular operations. Occasional overnight travel (10%) and trips to other locations for training or temporary assignments may also be required. The base pay range begins at $19.17 per hour. The compensation package may also include access to healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, short- and long-term disability coverage, basic life insurance, and free space-available travel on JetBlue.

Requirements

High school diploma or GED.
At least 18 years old.
At least one year of customer service or sales experience.
Strong interpersonal and listening skills.
Complete fluency in written and spoken English.
Complete an assessment evaluating adaptability, customer service, and safety orientation using AI- or statistically based scoring.
Adhere to JetBlue Uniform Policy Manual standards.
Able to work variable and flexible hours, including holidays and weekends; must be able to work overnight shifts as expected.
Experience using a mouse, computer, keyboard, and basic word-processing, email, and office applications.
Able to use handheld radios and microphones to communicate with operations and make terminal announcements.
Able to acquire and maintain a valid Security Identification Display Area (SIDA) badge.
Experience performing under pressure and within fixed time constraints.
Depending on location, may need a valid driver license and a driving record meeting JetBlue Airways’ insurance standards.
Depending on location, may need to acquire and maintain United States Customs Clearance.
Available for occasional overnight travel (10%) and occasional trips to other locations for training or temporary assignment.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located. U.S. work authorization is required; visa sponsorship is not available.
Internal candidates must be in good standing in attendance, performance, and safety.
Able to stand for extended periods.
Able to handle objects up to 50 pounds frequently and 70–100 pounds occasionally with assistance from other people or tools.
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from consideration.

Nice To Haves

Two years of customer service, volunteer, or sales experience.
Strong knowledge of customer service principles and practices.
Experience working with different forms of payment, including cash, credit cards, and travelers checks.
Previous airline experience.
Bilingual skills.

Responsibilities

Verify customers’ personal identification.
Tag, lift, and handle customer luggage.
Announce flight arrivals, departures, and pre-boarding information using the public-address system.
Communicate with customers to keep them informed.
Offer ancillary products, such as “even more speed” and “even more space.”
Coordinate duties with coworkers and other departments to ensure customers are handled properly.
Prepare aircraft cabins for boarding and departure, including cleaning seats, seat pockets, galleys, lavatories, and floors.
Operate airport equipment, including customer enplaning and deplaning equipment such as jet bridges, Turbo ways, and airstairs.
Assist customers with special needs, including customers who need boarding assistance.
Perform and/or rotate through Airport Operations functions, including gate and ticket-counter duties.
Perform other duties as assigned.
Promote safety and support JetBlue’s Safety Management System, Safety Policy, and behavioral standards.
Identify and report safety or security concerns, incidents, issues, or hazards through available reporting methods.
Follow applicable laws, regulations, company policies, procedures, and risk controls.
Uphold safety performance goals and understand how they relate to assigned duties.
Maintain regular attendance and punctuality, a professional appearance, and alignment with JetBlue’s stated values.
When working or traveling on JetBlue flights, assist with light aircraft cleaning when capable and time permits.