Airport Operations Center Supervisor

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

Welcome to the City of Charlotte, America’s Queen City! We are a diverse and inclusive community committed to delivering quality public services and promoting the safety, health, and quality of life for all residents. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce, Valuing teamwork, openness, accountability, productivity, and employee development, Providing all customers with courteous, responsive, accessible, and seamless quality services, Taking initiative to identify, analyze, and solve problems, Collaborating with stakeholders to make informed decisions. This role involves supervising and participating in the work of Airport Operations Center Coordinators, organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions. The position requires decisive action and independent judgment within established rules, regulations, and procedures, along with excellent organizational and leadership skills. The ability to establish effective working relationships and represent Charlotte Douglas International Airport professionally is crucial.

Requirements

Bachelor's Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus three years of experience; or an Associate’s Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus five years of experience; or a High School Diploma or Equivalent and seven years of experience is required.
Knowledge of FAR Parts 139 and TSR Part 1542 required.
Knowledge of ICS/NIMS required.
Knowledge of airport operations and telecommunications skills.
Knowledge of airport familiarity with locations and processes and emergency response.
Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.
Skills to communicate clearly and effectively in writing.
Skills to effectively organize data and prioritize resources during routine and special operations.
Skills in various computerized systems.
Ability to work independently or as part of a team.
Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.
Ability to lead and motivate a diverse staff.
Valid driver license in state of residence and ability to obtain and maintain a City driving permit.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Final candidates must pass a pre-employment drug-screening test and physical examination.

Nice To Haves

Work experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport preferred.

Responsibilities

Supervise and participate in the work of Airport Operations Center Coordinators, including: organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.
Provide assistance to tenants, contractors, the traveling public and airport employees. Establish and maintain effective working relationships.
Respond calmly and effectively in emergency situations. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property.
Assist Joint Operations Center Manager with 24/7/365 administrative duty officer responsibilities.
Communicate effectively verbally and in writing, including operating radio equipment.
Maintain accurate records and produce reports.
Other duties as assigned