Airport Lounge Front Desk Host

Hyde Park Hospitality • Las Vegas, NV

5d • $0 - $23 • Onsite

About The Position

The Concierge represents the service and hospitality of the staff at the premium lounge operated by Airport Dimensions, supporting the Sapphire Lounge by the Club at Harry Reid International Airport. As guests’ first point of contact, the Concierge sets the tone for their visit. Duties include greeting guests by name, checking credentials and/or processing sales, ushering guests into the lounge, providing tours, and completing guest discrepancy reports. The role emphasizes a warm, professional, guest-first approach and a polished appearance in an elevated hospitality environment.

Requirements

• Strong communication skills and willingness to work as part of a team.
• Ability to present information effectively and pleasantly one-on-one and in group settings to guests and team members.
• Passion for guest service and providing proactive solutions.
• Ability to follow directions and procedures, with effective time-management and organizational skills.
• Ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Ability to maintain a presentable, polished appearance consistent with service standards.
• Ability to stand for the entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift of up to ten hours.
• Ability to lift and/or move up to 40 pounds and to walk, bend, twist, and stand to perform normal job functions.
• Ability to report to work regularly and on time.
• Ability to work rotating shifts, including weekends and holidays.
• Must pass and obtain a security background check and clearance to work in an airport environment.

Responsibilities

• Interact professionally and pleasantly with guests in the clubroom and bar environment.
• Welcome guests by name and assist them throughout their stay.
• Take ownership of the guest experience from beginning to end and apply the Guest First philosophy.
• Listen to guests’ needs and offer confident recommendations to support guest satisfaction.
• Make timely and effective decisions when unexpected situations arise, prioritizing the guest experience.
• Maintain knowledge of the lounge, guests, and surrounding area.
• Communicate with guests by phone and in person.
• Provide guests with information about lounge facilities, services, and bookings.
• Maintain basic working knowledge of alcoholic beverages and food offerings.
• Complete paperwork related to daily sales, passenger counts, and miscellaneous reporting.
• Follow established safety procedures.
• Immediately report health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• Perform other duties as assigned.

Benefits

• Medical insurance, including health, dental, and vision.
• Disability insurance.
• Vacation and PTO.
• 401(k) plan with company matching.
• Employee Assistance Program (EAP).
• Employee corporate discounts on nationally recognized products and services, including childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed