Airport GSC (Ground Security Coordinator)

SP Plus•Las Vegas, NV

48d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. This is an Airport GSC (Ground Security Coordinator) position, they will not be checking passengers for various airlines. The GSC is responsible for the security of the luggage once it reaches the airport. They ensure the seals match and the bag count is correct prior to dropping off the bags.

Requirements

Must have the ability and availability to work weekends and holidays, open availability is preferred
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Ability to work in the early morning rotation
At least 6 months experience in a face-to-face guest service position preferred
Data Entry and/or computer experience preferred
Ability to communicate clearly with guests and clients
Ability to work in outside weather conditions required
Knowledge of the airline or travel industry preferred
Must possess excellent verbal and written communication skills.

Nice To Haves

Leadership experience preferred

Responsibilities

This is an Airport Ground Security Coordinator (GSC) position starting at $16.00 per hour
Must be able to complete airline compliance training within company-given timeframe
Must be able to take and pass the first available GSC Class
Work at a busy resort assisting guests by checking their luggage and issuing boarding passes.
An Offsite Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from hotels, resorts, and convention centers.
RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners.
Open the resort in a timely manner, GSC are scheduled to start as early as 4:45am
Establish the gameplan for the day
Assess any Disney look issues with employees
Have basic knowledge troubleshooting the computer equipment
Comply with all TSA and Airline Regulations.
Immediately and warmly greet Guests as they approach the desk.
Assist guest with check-in of luggage to appropriate airlines.
Verify the guest flight itinerary and number of bags being checked.
Input guest information for those who have not previously enrolled in the process.
Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tag guest luggage with destination tags.
Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
Maintain a positive, friendly and professional manner at all times
Organize and stock the RAC desk.
Uphold clients guest service guidelines and values.
Need to be able to manage payments (credit card) received from guests
At end of shift ensures that all excessive cages are removed by ASIG.
Answer telephones and guest questions.
The ability to manage simple addition.