2027 Spring - Intern - Airport Customer Service (ACS)
About The Position
The 2027 Spring Intern, Airport Customer Service (ACS) will gain experience in airline operations by supporting Frontier Airlines’ ACS organization, helping improve operational performance and supporting ACS Directors with initiatives. The internship includes assigned project work and on-the-job training throughout ACS. It is based in Denver, Colorado, and runs from January 11, 2027, through May 21, 2027. The role works under close supervision, with duties assigned according to specified procedures, detailed instructions provided, and work checked frequently. The work takes place in a typical office environment that is adequately heated and cooled. The intern must be flexible and willing to work long hours to accommodate training needs, which may include nights, weekends, and holidays, and must be able to travel for extended periods. Moderate physical activity is required, including handling objects weighing up to 50 pounds occasionally and/or up to 20 pounds frequently.
Requirements
- Fluent written and verbal communication skills.
- Strong oral, written, and presentation communication skills.
- Ability to travel for extended periods and work weekends.
- Knowledge of Microsoft products.
- Ability to proofread, strong attention to detail, and ability to manage and prioritize assignments effectively.
- Lesson and curriculum planning skills.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Support training standardization and compliance management.
- Update department manuals.
- Update training materials.
- Support the ACS dashboard.
- Support audit reporting functions.
- Reduce printed materials used for classes.
- Review, enhance, and document ACS procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
