Service Desk Intern - Winter/Spring 2027

MSUFCU•East Lansing, MI

3d•Onsite

About The Position

The Service Desk Intern is a learning position for someone pursuing a related field of study. The internship includes several weeks of classroom-based and on-the-job training in member service, MSUFCU culture and philosophies, product knowledge, career development, computer systems, and compliance. The intern performs department-specific functions and completes an assigned project, while gaining hands-on business experience and opportunities to meet with management and leadership. The internship is designed to build NACE career-readiness competencies, including career and self-development, communication, critical thinking, equity and inclusion, leadership, professionalism, teamwork, and technology. This is a paid, part-time internship for the Winter/Spring semester, beginning January 6, 2027, with potential to continue into future semesters. The position is onsite at the headquarters campus in East Lansing, Michigan, and is scheduled for 15–25 hours per week based on the student's school schedule and business hours, 8:30 a.m.–5:00 p.m. Monday through Friday.

Requirements

High school diploma or equivalent.
Actively pursuing an associate or bachelor's degree in a related field of study.
Demonstrate empathy and a commitment to providing superior member service.
Ability to assess member needs and offer alternatives.
High level of integrity.
Commitment to continuous learning and improvement through feedback and other means.
Ability to be a self-starter and work successfully in a team-oriented environment.
Openness to change and considerable variety in the workplace.
High level of written and oral communication skills.
Ability to develop constructive, lasting relationships with others.
Ability to analyze problems and arrive at appropriate solutions.
Commitment to the community and giving back.
Accept responsibility and be accountable for high-quality results.
Ability to cross-sell products and services when beneficial to members.
Creativity and innovation.
Ability to foster a positive, energizing, fun, and diverse environment.
Careful attention to detail.
Ability to operate standard office technology, equipment, and tools, potentially involving many hours of computer and phone use.
Ability to frequently move about inside or outside an office area and move equipment or materials weighing up to 50 pounds between building areas.
Ability to remain stationary for extended periods as needed.
Ability to work onsite at the assigned location for all scheduled shifts.

Responsibilities

Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
Image and deploy new equipment in conjunction with yearly Equipment Refresh Initiatives.
Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.
Assist with audiovisual systems and other requested technologies for meetings, trainings, and events.
Troubleshoot and problem-solve equipment issues, and coordinate warranty work with vendors.
Assist with other technical duties as needed to resolve problems and requests received by the Service Desk.
Complete a department-specific project during the internship.