Service Desk Intern - Winter/Spring 2027

MSU Federal Credit Union • East Lansing, MI

4d • $15 • Onsite

About The Position

As a Service Desk Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and philosophies, product knowledge, career development, computer systems, and compliance. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern’s field of study. This individual will be assigned a department specific project to complete during their time as a Service Desk Intern. Service Desk Interns will have the opportunity to meet with management and leadership to learn about the corporate culture while gaining hands-on business experience.

The MSUFCU Internship Program is designed to support interns in developing career readiness competencies as defined by NACE. Throughout the internship program, interns will gain hands-on experience and enhance essential skills that prepare them for success and career growth. Interns will have the opportunity to develop competencies in career and self-development, communication, critical thinking, equity and inclusion, leadership, professionalism, teamwork, and technology.

Requirements

• High school diploma or equivalent required
• Actively pursuing Associate or Bachelor degree in related field of study
• Demonstrates empathy and a commitment to providing superior member service
• Ability to assess member needs and offer alternatives
• Displays high level of integrity
• Seeks continuous learning and improvement through feedback and other means
• Ability to be a self-starter and work successfully in a team-oriented environment
• Open to change and to considerable variety in the workplace
• High level of both written and oral communication skills
• Ability to develop constructive and cooperative relationships with others, and maintain them over time
• Ability to analyze problems and to arrive at a proper solution
• Demonstrates a commitment to the community and giving back
• Accepts responsibility and is accountable for high-quality results
• Ability to cross-sell products and services as beneficial to members
• Displays high level of creativity and innovation
• Fosters a positive, energizing, fun, and diverse environment
• Careful attention to detail

Responsibilities

• Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
• Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
• Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.
• Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.
• Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
• Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED