Airport Agent - BFD

SkyWest Airlines • Lewis Run, PA

1d

About The Position

Airport Agents are responsible for providing excellent customer service while performing a variety of airport duties. They ticket and rebook passengers, board flights, assist passengers with special needs, resolve customer concerns, and carry out additional operational tasks. The role includes loading and unloading luggage, airfreight, and company mail; helping passengers with tickets, seating, baggage, and rebooking; marshalling aircraft; and servicing aircraft as needed. Work takes place outside in all weather conditions. The position requires a flexible schedule that may include split shifts, early mornings, afternoons, evenings, weekends, and holidays. Full-time hours are required during the training period, regardless of whether the position is part-time or full-time.

Requirements

• Be at least 18 years of age.
• Possess a valid, unrestricted, state-issued driver’s license.
• Have a high school diploma or GED.
• Pass a background check and drug screening.
• Be legally authorized to work in the United States without sponsorship.
• Have basic knowledge of fundamental computer programs for record-keeping and baggage routing.
• Be able to lift 50 pounds with or without reasonable accommodation.
• Demonstrate adaptability to changing priorities and effective time management skills.
• Have strong teamwork and collaboration skills.
• Be available for a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays.
• Attend training punctually and fully, and successfully complete all required training.

Responsibilities

• Load and unload customer luggage, airfreight, and company mail onto and off aircraft.
• Greet passengers, issue tickets, provide seat assignments, check baggage, and board flights promptly and courteously.
• Assist customers who arrive without their luggage and rebook passengers.
• Escort passengers and customers with special needs safely and courteously.
• Marshal aircraft in and out of the ramp area.
• Service aircraft as needed.
• Perform other duties as assigned.

Benefits

• Worldwide flight benefits for employees and their families.
• 401(k) match.
• Profit sharing.
• A team-oriented work atmosphere.
• Potential to advance within the company.
• Shift-trade flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED