AIRCRAFT GREETER - FT

Cutter Aviation•Phoenix, AZ

25d

About The Position

Cutter Aviation is seeking an energetic, assertive customer service professional to serve as the primary face of the facility and the initial point of contact for customers. The Aircraft Greeter provides world-class customer service to passengers and crews, coordinates requested services, monitors aircraft activity, and performs light cleaning and shuttle duties. The role also includes performing Customer Service Representative duties as needed. No experience is required; Cutter provides paid on-the-job training.

Requirements

High school diploma or GED.
Basic computer and keyboarding skills.
Ability to pass a drug screening test and background check.
Clean driving record.
Ability to lift up to 50 pounds.
Ability to calculate figures and amounts.
Ability to establish and maintain effective working relationships with staff, tenants, customers, and the general flying public.
Ability to present information effectively and respond to questions from airport staff, clients, customers, and flight crews.
Professional appearance and mannerisms; attention to detail; initiative; reliability; cooperation; persistence; and willingness to accept responsibility and handle high-stress situations and workplace variety.

Nice To Haves

Prior experience working at a fixed-base operator (FBO) or in the hospitality industry is preferred.
Knowledge of general aviation aircraft, their service requirements, and the needs of crews and passengers.
Knowledge of principles and methods for showing, promoting, and selling products or services.

Responsibilities

Provide world-class, uncompromising service.
Greet passengers and crews upon arrival and departure and escort them to appropriate locations, such as the lobby or transportation.
Confirm reservations and services to be provided.
Gather information for Line Services regarding aircraft fueling and relay information to Customer Service Representatives to arrange services such as rental cars, catering, coffee, ice, and newspapers.
Shuttle passengers between the plane, parking lot, and lobby.
Clean windscreens, stock coolers with water, clean aircraft dishes, and perform general light cleaning around aircraft and in Customer Service and Line Service areas.
Solicit sales of new or additional services and products.
Perform Customer Service Representative duties as needed.
Monitor aircraft arrival, parking, refueling, loading, and departure.
Identify areas for improvement, bring them to management's attention, and implement improvements when possible.
Check and verify orders, including fuel and catering orders, are placed and dispatched to Line Service Technicians.
Ensure FAA and TSA rules and regulations are followed.
Transport passengers and crew members on and off the airport, such as to a hotel, main airport, or aircraft.
Perform other duties as assigned.