Air Operations Specialist

A.P. Moller - Maersk•Greer, SC

About The Position

The Air Operations Specialist owns job files and is responsible for creating and updating relevant documentation and customer invoices in the system. The role manages all airfreight operations activities for assigned customers, including post-booking file management, documentation, system updates, and operational finance. It also involves proactive communication with customer service when exceptions arise and supporting customer service with customer queries and exception resolution.

Responsibilities

  • Own job files and create and update relevant documentation and customer invoices in the system.
  • Manage all post-booking file management activities for customers under the role’s purview.
  • Handle airfreight documentation and system updates.
  • Manage operational finance activities.
  • Proactively communicate with customer service about exceptions.
  • Support customer service in resolving customer queries and handling exceptions.
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