Air Freight Operations Specialist
About The Position
The Air Freight Operations Specialist facilitates the movement of products, equipment, and materials via air freight. The position ensures air freight activities follow organizational policies and procedures and comply with relevant local, national, and international laws and processes. The role provides customer service to exporting customers and accounting agents and handles bookings, rates, documentation, and problem resolution. The position is performed entirely in a climate-controlled internal office under normal office conditions. Travel may be required in support of the position’s responsibilities, but the amount is unspecified. The work can involve a fluid, fast-paced environment. Responsibilities may change in accordance with business needs, and the employee may be asked to perform additional or different duties.
Requirements
- Minimum 2–5 years of experience handling air-product-related shipments, or a combination of education and expertise.
- High school diploma or GED.
- Experience handling air export shipments, or a combination of education and expertise.
- Excellent written and verbal communication and organizational skills.
- Strong computer skills, including Microsoft Office Suite.
- Detail-oriented, able to multitask, and able to meet deadlines.
- Self-motivated and able to work both independently and as part of a team.
- Knowledge of customs laws, practices, and procedures.
- Able to perform the essential duties without posing a direct threat to the health or safety of self or others.
- Able to interact positively and effectively with coworkers, subordinates, and supervisors.
Nice To Haves
- Geographical knowledge.
- Cargowise experience.
- Bilingual ability.
- Experience in the freight forwarding industry.
- Knowledge of U.S. export compliance.
Responsibilities
- Prepare and coordinate documentation for the efficient, cost-effective, and lawful execution of air export activities.
- Coordinate cargo pickup and transfer and monitor shipment status.
- Communicate with export-related authorities, customers, and suppliers in relevant territories and countries to support efficient, positive, and lawful relations.
- Manage and update carrier and vendor rates and obtain spot rates when necessary.
- Correspond with overseas agents and clients in a timely manner, including pre-alerts, rate requests, and shipment-status updates.
- Track shipments and update customers and agents on their status.
- Create and maintain customer files.
- Provide customer invoicing and approve payables.
- Audit files for accuracy and completion.
- Interact with coworkers professionally and courteously.
- Complete U.S. Customs Automated Export System (AES) filings.
- Manage JAS operational and customer Key Performance Indicators (KPIs).
- Assist other departments or divisions as needed or requested by the department or branch manager.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
