Air Freight Operations Specialist

JAS•San Francisco, CA

8d•Onsite

About The Position

The Air Freight Operations Specialist facilitates the movement of products, equipment, and materials by air freight. The role ensures air freight activities follow organizational policies and procedures and comply with applicable local, national, and international laws and processes. It provides customer service to exporting customers and accounting agents, including handling bookings, providing rates, producing documentation, and resolving problems. The position works with customers, carriers, vendors, overseas agents, suppliers, and relevant authorities to coordinate and monitor air export shipments. It also supports operational and customer key performance indicators, customer invoicing, payable approvals, and accurate shipment files. The position has no supervisory responsibilities and may be asked to perform additional or different duties in accordance with business needs. Work is performed entirely in a climate-controlled internal office under normal office conditions. The role requires frequent work in a fluid, fast-paced environment. Travel may be required, but the posting does not specify an amount.

Requirements

Minimum 2–5 years of experience handling air-product-related shipments, or a combination of education and expertise.
High school diploma or GED.
Experience handling air export shipments, or a combination of education and expertise.
Excellent written and verbal communication and organizational skills.
Strong computer skills, including Microsoft Office Suite.
Detail-oriented, able to multitask, and able to meet deadlines.
Self-motivated and able to work both independently and as part of a team.
Knowledge of customs laws, practices, and procedures.
Able to perform essential duties without posing a direct threat to the health or safety of self or others.
Able to interact positively and effectively with coworkers, subordinates, and supervisors.
Able to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear; frequently stop, kneel, crouch, and lift or exert force up to 25 pounds.
A background check will be performed to determine whether the applicant has been convicted of a felony; the posting states that, absent special circumstances, applicants with a felony conviction will not be hired.

Nice To Haves

Geographical knowledge.
Cargowise experience.
Bilingual ability.
Experience in the freight forwarding industry.
Knowledge of U.S. exports compliance.

Responsibilities

Prepare and coordinate documentation for efficient, cost-effective, and lawful air export activities.
Coordinate cargo pickup and transfer and monitor shipment status.
Communicate with export-related authorities, customers, and suppliers in relevant territories and countries.
Manage and update carrier and vendor rates and obtain spot rates when needed.
Correspond promptly with overseas agents and clients, including for pre-alerts, rate requests, and shipment status updates.
Track shipments and update customers and agents on their status.
Create and maintain customer files.
Provide customer invoicing and approve payables.
Audit files for accuracy and completion.
Interact with coworkers professionally and courteously.
Complete U.S. Customs Automated Export System (AES) filings.
Manage JAS operational and customer Key Performance Indicators (KPIs).
Assist other departments or divisions as needed or when requested by the department or branch manager.
Perform additional or different responsibilities as business needs change.