Air Operations Coordinator - Exports/Imports

SpeedX•New York, NY

About The Position

We are seeking an experienced Air Operations Coordinator to manage the full lifecycle of air import and export shipments within our air cargo division. This is a fast-paced, detail-driven role requiring strong command of documentation, compliance, carrier coordination, and customer communication — from first booking to final delivery. The ideal candidate brings a proactive mindset, deep knowledge of air freight operations and customs procedures, and the ability to manage high shipment volumes with accuracy and composure.

Requirements

Minimum 1 year air import and/or export operations, including LTL, FTL, and overweight cargo.
Thorough understanding of domestic trucking operations, Incoterms, and customs procedures.
Excellent written and verbal communication skills in English.
Ability to convey complex logistics information clearly to clients and internal teams.
Strong ability to manage multiple shipments and priorities simultaneously in a high-volume, time-sensitive environment.
Proficiency in Microsoft Office Suite.

Nice To Haves

Prior freight forwarding experience strongly preferred
Familiarity with air export and dangerous goods regulations is a strong advantage.
Experience with CargoWise or similar freight management software is a plus.
Proficiency in Mandarin highly preferred given the nature of our client base and partner network.

Responsibilities

Manage air import and export shipments end-to-end: data entry, tracking, pickup and delivery coordination, and billing
Open and maintain shipment files in dedicated logistics software, ensuring accuracy and completeness of all records
Track cargo arrivals, schedule pickups and deliveries, and ensure all freight moves on time
Arrange local deliveries for customers following customs clearance where applicable
Plan and direct air traffic flows to overseas destinations
Coordinate with airlines, carriers, and trucking companies to ensure seamless handoffs and on-time execution
Negotiate rates for air export operations including forwarding, consolidations, and quotations to foreign offices and customers
Review invoices, shipping manifests, and supporting documents for conformity with tariff and customs regulations
Ensure dangerous goods shipments are handled in full compliance with applicable regulations
Calculate, convert, and verify pricing, rates, merchandise weights, and volumes; prepare transaction reports to support billing
Assist with compliance issues as they arise and maintain accurate filing standards
Serve as the primary point of contact for domestic customers and intermediary for foreign clients
Proactively communicate on shipment status, delays, and documentation requirements
Resolve issues with urgency and professionalism, providing troubleshooting support across the shipment lifecycle
Provide operational support to colleagues, supervisors, and department managers as needed
Contribute to a collaborative, high-performance team environment