Operations, Air Freight

DSV • Newport Beach, CA

1d • Onsite

About The Position

The Operations, Airfreight role is responsible for processing all air freight shipments, coordinating their movement, and monitoring them while in transit. This position involves handling shipments from start to finish, ensuring compliance with DSV policies and government regulations. The incumbent will serve as the primary point of contact for customers, providing high-level customer service by efficiently processing all outbound requirements within agreed timeframes. Direct communication with customers, overseas offices, airlines, warehouses, and truckers is essential.

Requirements

• A minimum of two years international transportation industry experience or, Education in supply chain logistics, international transportation, or a related field of study.
• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Proficiency of the French language is required for local communication
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• Authorized Cargo Representative (ACR) designated status, as required
• GDP Training, if required

Nice To Haves

• CIFFA certificate
• Dangerous Goods Certification
• CargoWise experience

Responsibilities

• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement the appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Benefits

• DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.
• Our goal is to provide an inclusive environment for all to succeed.
• We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed