Air Logistics Senior Manager Express Amazon BDL

Worldwide Flight Services, Inc.•Windsor Locks, CT

37d•Onsite

About The Position

The Air Logistics Senior Manager Express Operations manages warehouse and airport ramp operations in a cross-dock facility, facilitating daily movement of Express packages from aircraft to warehouse to trucks with no or minimal storage. The role works with internal and external executive-level contract partners and leads the team in following structured processes and guidelines, with safety as a priority. It is hands-on and involves moving packages throughout the facility while ensuring customer satisfaction, safety, security, and quality standards are exceeded for the assigned shift. The role also maintains and controls operational requirements during the shift in accordance with the corporate security program and TSA legislation. The indoor facility is an open-air environment and is not temperature controlled; the role may involve working in or around aircraft. The position leads and develops staff, supports employee relations, oversees operational compliance and reporting, and maintains required employment records and airport-related appointments.

Requirements

Bachelor's degree from a four-year college or university, or two to five years of related experience and/or training, or an equivalent combination of education and experience.
Five years of leadership and management experience required.
Leadership skills and ability to train and develop personnel.
Ability to continually respond to and prioritize work in a fluid environment.
Ability to work across a 24/7 schedule based on business needs.
Ability to lift up to 50 lbs.; preferred skills also list lifting and carrying freight weighing up to 75 lbs.
Ability to work indoors and outdoors in varied temperatures and weather, including rain, wind, hot, and cold conditions.
Ability to stand for an entire shift and move long distances across facilities.
Ability to follow instructions from the Terminal Manager and customer(s), and to act in a managerial position by directing Supervisors.
Ability to prepare written documents, communications, and counseling notices.
Attention to detail; knowledge of advanced arithmetic and mathematics, airline codes, prefixes, common cargo abbreviations, and airway bills.
Proficiency with office equipment and computer programs, including MS Office and Kronos.
English proficiency in reading, writing, speaking, and listening.
Interpersonal skills, including customer service and dependability, and work values including responsibility, honesty, and integrity.
Mental abilities such as visual observation and identification and mental rotation.
Physical abilities including bending, reaching, stooping, squatting, standing, walking, and identifying objects.

Nice To Haves

Airline, logistics, or transportation experience preferred.

Responsibilities

Lead, organize, and support staff to foster teamwork, motivation, accountability, and pride in a diverse, multicultural environment.
Coach managers and supervisors in leadership and operational management skills to develop future leaders.
Oversee staff performance to meet business needs and carrier Service Level Agreement standards.
Ensure operational leaders guide Ramp Agents and Warehouse Agents in following safety rules, procedures, and standards.
Support employee relations, including conflict resolution, performance evaluations, counseling input, and termination recommendations.
Maintain compliance with Airport Police, TSA, USCBP, and FAA security regulations, and challenge individuals without proper airport identification in WFS facilities or Airport Operational Areas.
Prepare and deliver weekly, monthly, and ad hoc operational reports.
Complete injury and damage reports in accordance with company and regulatory requirements.
Ensure post-accident and post-injury testing is conducted when required.
Provide customer representatives with data and documentation for compliance reporting and audits.
Maintain required employment records and coordinate airport-related appointments, including badge renewals, USCBP interviews, and other government-required meetings.
Manage warehouse and airport ramp operations and facilitate package throughput from aircraft to warehouse to trucks.
Maintain operational requirements during the assigned shift in accordance with the corporate security program and TSA legislation.
Direct supervisors and support the safe movement of packages throughout the facility.