Air Import Coordinator/ Jamaica, NY
AV Staffing Solutions•New York, NY
•$45,000 - $55,000•Onsite
About The Position
The Air Import Coordinator manages international air import shipments from receipt of pre-alert through final delivery. The role works directly with overseas offices, airlines, CFS facilities, truckers, customs brokerage teams, and customers to ensure shipments move smoothly and on time. It is an on-site, non-exempt position within the Air Import Operations department, with opportunities for growth in a collaborative, hands-on team environment.
Requirements
- 3–4 years of direct air import freight forwarding experience.
- Strong working knowledge of international air freight import procedures.
- Experience handling MAWB and HAWB documentation.
- Familiarity with airline and CFS operations.
- Working understanding of U.S. Customs clearance procedures.
- Experience coordinating truckers and final delivery.
- Ability to manage multiple shipments and priorities simultaneously.
- Strong written and verbal communication skills.
- Strong attention to detail and documentation accuracy.
- Proficiency with freight-forwarding systems, Microsoft Outlook, Excel, and related business applications.
Responsibilities
- Manage air import shipments from receipt of pre-alert through final delivery.
- Review MAWB, HAWB, commercial invoices, packing lists, arrival notices, and other shipping documents for accuracy.
- Verify flight details, routing, arrival dates, piece counts, weights, and consignee information.
- Track shipments from origin through arrival and availability.
- Monitor airline and CFS availability and coordinate freight recovery, transfer, and delivery.
- Prepare arrival notices and process freight releases.
- Coordinate with truckers for pickup and final delivery.
- Monitor shipments through proof of delivery and close files promptly.
- Provide complete documentation to the Customs Brokerage team for entry preparation.
- Monitor customs clearance status and communicate holds or documentation issues.
- Coordinate with Brokerage on CBP, FDA, USDA, or other government agency holds when applicable.
- Escalate discrepancies involving manifests, documentation, or shipment details.
- Serve as the primary operational contact for assigned air import accounts.
- Provide proactive shipment updates and promptly communicate delays, holds, and delivery issues.
- Respond to customer emails and requests professionally and within service standards.
- Understand and follow individual customer SOPs.
- Communicate with overseas offices and agents regarding bookings, pre-alerts, documentation, and routing.
- Follow up on missing or incorrect documentation before cargo arrival and identify and escalate recurring origin issues.
- Coordinate with airlines and CFS facilities on cargo availability, charges, and release status.
- Coordinate pickup appointments and trucking arrangements.
- Monitor free time to help minimize unnecessary storage costs.
- Obtain PODs and investigate delivery discrepancies as needed.
- Review operational charges for accuracy before file closing and enter applicable airline, CFS, trucking, and agent charges.
- Maintain complete shipment files in accordance with company record-retention requirements and close files promptly once requirements are met.
Benefits
- Excellent benefits package.
- Room for growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
