Air Export Agent
About The Position
The Air Export AOG Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. This role involves tracking and tracing shipments, preparing and processing various shipment documents, accurate data entry, dispatching freight, and effective communication with a wide range of stakeholders. The agent will also monitor reports, handle client billing, maintain service provider relationships, and ensure compliance with all relevant standards and regulations. A desire to understand and improve overall department processes is essential, along with a commitment to obtaining 52 hours of annual training provided by the company.
Requirements
- Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
- Strong organizational and prioritization skills are critical.
- Must have the ability to work independently and in a team environment.
- Proficient computer skills - Outlook, Excel, Word, PowerPoint
- Proven background for excellent attendance.
Responsibilities
- Track and Trace shipments.
- Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
- Accurate and timely data entry into our operating system.
- Dispatch freight.
- Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
- Monitor reports.
- Accurate and timely client billing.
- Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
- Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
- Meet key performance indicators to support department, branch, product, and company goals.
- Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
- Training and Development - must obtain required 52 hours of annual training. (company provided)
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
