Air Export Agent
About The Position
Arrange Air Export shipments, while ensuring the proper and timely movement of freight, and providing exceptional customer service. Ensure smooth and timely freight process flow. Prepare various documents for international transportation. Coordinate and negotiate rates with our contracted vendors in procuring space and services. Ensure accurate and timely client and vendors billing. Ensure accurate and timely data entry into our operating system. Interact with our customers in arranging their international export shipments, meeting customer service standards. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers standard operating procedures are followed as per the DLSOP. Work with the team on meeting KPI standards, as per the company's procedures. Monitor shipment reports to ensure total customer satisfaction. Overseas communications. Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Requirements
- Great attitude and willingness to learn
- Ability to handle a fast-paced environment and prioritize tasks
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- Fluent in English
Nice To Haves
- Global logistics industry knowledge preferred, but not required
Responsibilities
- Arrange Air Export shipments
- Ensure the proper and timely movement of freight
- Provide exceptional customer service
- Ensure smooth and timely freight process flow
- Prepare various documents for international transportation
- Coordinate and negotiate rates with contracted vendors for space and services
- Ensure accurate and timely client and vendor billing
- Ensure accurate and timely data entry into the operating system
- Interact with customers to arrange international export shipments
- Meet compliance with regulations, internal policies (OPS), and external government or customer requirements
- Understand department process flow and identify areas for improved efficiency
- Follow customer standard operating procedures as per DLSOP
- Work with the team to meet KPI standards
- Monitor shipment reports to ensure total customer satisfaction
- Oversee communications
Benefits
- Paid Vacation
- Holiday
- Sick Time
- Health Plan: Medical, Dental, Vision
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
