AI Strategy & Enablement Service Delivery Analyst

Metropolitan Council•390 Robert St. N St. Paul, MN

2d•Onsite

About The Position

The AI Strategy & Enablement Service Delivery Analyst serves as the central bridge between the Metropolitan Council's strategic AI initiatives and operational execution. In this role, you will go beyond traditional requirements gathering to act as a primary coordinator for AI governance, policy, and workforce readiness. You will analyze business needs across the organization to identify where AI can facilitate meaningful outcomes while ensuring all technical solutions align with ethical, legal, and security standards.

Requirements

Any of the following combinations in completed education (degree with major coursework in business administration or field related to the position) and experience (in business administration or AI Strategy & Enablement or related experience).
Bachelor's degree with three (3) years of experience.
Associate degree with five (5) years of experience.
High school diploma/GED and seven (7) years of experience.

Nice To Haves

Requires the skill to provide basic client services to the public and other agencies within the organization.
Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information.
Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.
Intermediate to advanced proficiency in Microsoft 365 (Word, Excel, Access, PowerPoint).
Familiarity with Enterprise AI tools (e.g., Copilot, ChatGPT Enterprise, or Gemini) and the ability to learn and train others on new interfaces quickly.
Skilled in workflow analysis, simplification techniques, and the use of reporting tools (e.g., Crystal Reports, Power BI) to track AI adoption metrics.
Experience in drafting or interpreting internal policies regarding the secure and compliant use of emerging technologies.
Knowledge Information Technology Information Library 4 (ITIL 4): Service management concepts and delivery of IT service or previous Service Management experience.
Customer Focus: Shows inquisitiveness about customer needs, learns customer requirements and delivers effectively.
Values Differences: Learns from and shows interest in working with people who have different perspectives, backgrounds, and/or styles.
Instills Trust: Displays consistency in what is said and done and shows honesty and candor when working with others.
Action Oriented: Confirms what needs to be done and does it. Displays a can-do attitude and enthusiasm.
Communicates Effectively: Listens and responds openly to others' insights, advice, and instruction. Speaks with an appropriate amount of detail.
Being Resilient: Remains calm and objective in emotional or stressful situations. Stays focused on tasks despite disruptions or obstacles.

Responsibilities

Facilitate the AI Strategy Meeting; manage stakeholder coordination, maintain agendas, and track action items to ensure alignment with organizational goals.
Assist in developing and maintaining the AI Strategy Policy. Ensure all AI adoptions comply with established ethical and security frameworks.
Analyze departmental workflows to identify high-impact opportunities for AI integration. Translate these business needs into functional requirements for AI tool selection.
Facilitate the AI Community of Practice (CoP). Act as a functional resource by sharing internal use cases, best practices, and success stories across the organization.
Conduct ongoing research into emerging AI tools. Partner with IT Asset Management to coordinate AI license procurement and lifecycle management.
Develop and deliver specialized end-user training for the organization's standardized AI toolset, ensuring workforce readiness and proficiency.
Assist other IS teams with general process improvement or management outside the immediate AI scope.
Work with other IS teams or business units, develop and facilitate AI pilot programs to improve AI awareness and technical capability, and accelerate adoption of AI tools.