AI Solution Lead, Manager - Remote
About The Position
Optum Insight is building an AI-first Provider Technology Consulting practice to help healthcare systems transform how they work with AI. The AI Solution Lead designs AI solutions, redesigns workflows, and drives measurable innovation for the company and its clients. The role calls for self-motivation, individual leadership, team collaboration, and the ability to advise healthcare clients on selecting and implementing appropriate AI capabilities. The position may be performed remotely from anywhere in the U.S. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Travel may be required up to 25%. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy. The role works with clinical, IT, and operational stakeholders to assess workflows, develop future-state AI-enabled processes with human oversight, prioritize use cases, and translate designs into implementation specifications and outcome measures. It also supports system collaboration, implementation and enhancement work, training, stakeholder communication, responsible AI practices, and ongoing innovation.
Requirements
- At least 7 years of healthcare operations experience in clinical, revenue cycle, or administrative work, including the ability to document and redesign workflows.
- At least 5 years of consulting or client-facing advisory experience, including leading working sessions and presenting to senior stakeholders.
- At least 2 years of experience applying AI, automation, or analytics capabilities to business problems, including familiarity with current AI tools and matching capabilities to use cases.
- At least 2 years of experience applying prioritization or scoring frameworks to sequence initiatives or use cases.
- At least 3 years of healthcare domain knowledge and system configuration experience.
- Ability to travel up to 25%.
Nice To Haves
- Hands-on experience with EHR-native AI such as Epic or Oracle Health, and/or enterprise AI tools such as Microsoft Copilot or Anthropic Claude.
- Experience with Oracle Health (Millennium) or Epic modules and solutions.
- Experience building current-state and future-state process maps and business cases with defined value KPIs.
- Familiarity with AI governance, responsible AI, and value-measurement or ROI-tracking approaches.
- Proficiency with MS Excel, Visio, PowerPoint, and SharePoint.
Responsibilities
- Design end-to-end AI solutions for provider clients, assessing EHR-native AI, enterprise tools, and agentic platforms and recommending suitable capabilities for each use case.
- Document current clinical, revenue cycle, and administrative workflows and redesign them as future-state AI-enabled workflows with human oversight.
- Use structured prioritization frameworks based on value, effort, risk, and strategic fit to score and sequence AI use cases into actionable roadmaps.
- Translate solution designs into implementation specifications, gap analyses, success measures, client outcomes, and ROI measures.
- Lead client-facing working sessions, discovery interviews, and executive readouts with clinical, IT, and operational stakeholders.
- Collaborate with end users to design and enhance systems.
- Identify system optimization and enhancement opportunities.
- Participate in implementation, upgrade, and enhancement projects.
- Develop and maintain training and enablement materials.
- Facilitate stakeholder communication from requirements through implementation.
- Build relationships with end users and business partners.
- Design, develop, and deploy AI-powered solutions for complex business challenges, emphasizing responsible AI use.
- Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.
- Evaluate emerging trends to inform solution design and strategic innovation.
- Partner with governance and compliance teams to ensure AI-enabled workflows meet responsible AI and risk standards.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
