AI Product Strategy & Operation Senior Manager

ServiceNow•Santa Clara, CA

1d•$165,500 - $289,600•Hybrid

About The Position

ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities. As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners. Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.). The role involves reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends. It includes assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives. The position also requires conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy. Additionally, the role oversees AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders.

Requirements

At least 8-10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
Expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI space
Experience using quantitative skills to optimize Product Strategy and inform operational excellence
Effective communication skills - both verbally and in writing
Comfortable in business and technical discussions
Track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members
Collaborative and able to think independently
Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments

Nice To Haves

Experience working for or with established enterprise tech companies.
Worked in SaaS. or PaaS product development, technical strategy, and product ops functions

Responsibilities

Contribute to a user-centered AI product strategy.
Support key operating initiatives in cooperation with cross-functional partners.
Understand the industry, support high-stakes partnerships and ad-hoc product initiatives.
Manage operations including hiring, budgeting, and tracking key metrics.
Engage with product, engineering, finance, and other stakeholders.
Review business initiatives and intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends.
Assist in operational processes such as Quarterly Product Reviews and Annual Planning.
Ensure alignment between Product groups and stakeholders, including executives.
Conduct market assessments and review strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy.
Oversee AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders.