AI Product Owner - Project Management Optimization

Graybar • Clayton, MO

5d

About The Position

The AI Product Owner serves as the bridge between Graybar’s sales, customer service, project specialists, takeoff teams, operations leaders, engineering teams, and technology partners. The role owns the product vision, backlog, and delivery for Graybar’s AI-powered project management back-office platform, covering takeoff, autonomous quoting, ordering, and submittals. The platform is intended to reduce manual effort, improve speed and accuracy, increase customer satisfaction, and scale across Graybar.

The Product Owner defines the future-state experience through evidence-based discovery, identifies customer and business problems, translates business objectives into prioritized user stories and acceptance criteria, and establishes outcomes and measures of success. The role partners with engineering, UX, data science, and business teams to evaluate opportunities and tradeoffs, and leads pilots, rollouts, adoption, and change management. It also aligns stakeholders across sales, customer service, operations, supply chain, pricing, and executive leadership.

Requirements

• At least 5 years of experience in Product Management, Product Ownership, Business Analysis, or related roles.
• Experience working in Agile development environments.
• Experience translating complex business processes into product requirements.
• Experience managing cross-functional initiatives involving business, operations, and technology teams.
• Four-year degree in Business, Information Technology, Engineering, Supply Chain, or a related field, or equivalent experience.
• Knowledge of product strategy, discovery, and outcome-driven product management practices.
• Knowledge of quote-to-order, project management, or related workflows within construction, distribution, or project-based industries.
• Understanding of customer research, experimentation, and product measurement techniques used to identify and validate opportunities.
• Knowledge of data, automation, AI, and enterprise integration concepts, including how systems, workflows, and users interact in complex environments.
• Strong strategic thinking and problem-solving skills, including the ability to identify opportunities and translate them into product outcomes.
• Excellent communication and influence skills, including the ability to align stakeholders around customer needs, priorities, and business objectives.
• Strong customer discovery and active listening skills to uncover root causes, unmet needs, and workflow challenges.
• Strong prioritization and decision-making skills, balancing customer value, business impact, technical feasibility, and organizational constraints.
• Ability to define and communicate a compelling product vision aligned with customer and business outcomes.
• Ability to work effectively with customers, field teams, engineers, designers, and executive sponsors.
• Ability to make informed decisions in ambiguous environments and navigate competing priorities.
• Ability to build trust, influence without authority, and drive alignment across cross-functional teams.
• Ability to rapidly learn complex business domains and develop a deep understanding of customer workflows, operational processes, and industry challenges.

Nice To Haves

• Experience in electrical distribution, construction, industrial distribution, or supply chain operations.
• Experience with quoting, ordering, estimating, ERP, procurement, or project management systems.
• Experience with AI, workflow automation, or intelligent process automation solutions.
• Experience managing products involving machine learning, agentic systems, or decision automation.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification.

Responsibilities

• Own the product vision, backlog, and delivery for the project management back-office platform covering takeoff, autonomous quoting, ordering, and submittals.
• Modernize material takeoff workflows to reduce the time and effort needed to create accurate bills of material from project documentation.
• Transform quote creation through AI-assisted workflows that reduce manual effort, improve responsiveness, and preserve pricing and business controls.
• Automate activities between customer requests or approved quotes and fulfilled orders, reducing repetitive transactional work.
• Simplify project submittal creation and management, improving specification compliance and collaboration among Graybar, contractors, and manufacturers.
• Define the future-state project management back-office experience through evidence-based discovery of customer and business problems and potential solutions.
• Own and prioritize the product backlog, translating business objectives into user stories and acceptance criteria.
• Establish product outcomes and success measures to assess customer and business value.
• Drive pilot, rollout, adoption, and change management activities across Graybar.
• Facilitate stakeholder alignment across sales, operations, supply chain, pricing, and executive leadership.
• Partner with engineering, UX, data science, and business teams to evaluate opportunities, assess tradeoffs, and deliver valuable, usable, feasible, and viable solutions.
• Lead stakeholder engagement across sales, customer service, and operations for project management back-office activities.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage, with family coverage options.
• Flexible Spending Accounts.
• Disability benefits at no cost to employees.
• Profit sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid Wellness Day.
• Community Time Off for volunteering.
• Predictable work schedules; most roles have no weekends or nights.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level