AI Product Owner - Project Management Optimization

Graybar•Clayton, MO

About The Position

The AI Product Owner is the bridge between Graybar’s sales, customer service, project specialists, takeoff teams, operations leaders, engineering teams, and technology partners. The role owns the product vision, backlog, and delivery of Graybar’s AI-powered project management back-office platform, covering takeoff, autonomous quoting, ordering, and submittals. The platform is intended to reduce manual effort, improve speed and accuracy, increase customer satisfaction, and scale across Graybar. The role modernizes material takeoffs, transforms quote creation through AI-assisted workflows, automates activities from customer request or approved quote through order fulfillment, and simplifies project submittal creation and management. It defines the future-state experience through evidence-based discovery, establishes product outcomes and success measures, and leads pilots, rollout, adoption, and change management. The Product Owner partners with engineering, UX, data science, and business teams to deliver solutions that are valuable, usable, feasible, and viable, while aligning stakeholders across sales, operations, supply chain, pricing, and executive leadership. The expected starting rate is $117,630 annually, depending on experience. The position is incentive eligible based on specific and relevant business metrics.

Requirements

At least 5 years of experience in Product Management, Product Ownership, Business Analysis, or related roles.
Experience working in Agile development environments.
Experience translating complex business processes into product requirements.
Experience managing cross-functional initiatives involving business, operations, and technology teams.
Four-year degree in Business, Information Technology, Engineering, Supply Chain, or a related field, or equivalent experience.
Knowledge of product strategy, discovery, and outcome-driven product management practices.
Knowledge of quote-to-order, project management, or related workflows within construction, distribution, or project-based industries.
Understanding of customer research, experimentation, and product measurement techniques used to identify and validate opportunities.
Knowledge of data, automation, AI, and enterprise integration concepts, including how systems, workflows, and users interact across complex environments.
Strong strategic thinking and problem-solving skills, with the ability to identify opportunities and translate them into product outcomes.
Excellent communication and influence skills, including the ability to align stakeholders around customer needs, priorities, and business objectives.
Strong customer discovery and active listening skills, with the ability to uncover root causes, unmet needs, and workflow challenges.
Strong prioritization and decision-making skills, balancing customer value, business impact, technical feasibility, and organizational constraints.
Ability to define and communicate a compelling product vision aligned with customer and business outcomes.
Ability to work effectively across customers, field teams, engineers, designers, and executive sponsors.
Ability to make informed decisions in ambiguous environments and navigate competing priorities.
Ability to build trust, influence without authority, and drive cross-functional alignment.
Ability to rapidly learn complex business domains and develop a deep understanding of customer workflows, operational processes, and industry challenges.

Nice To Haves

Experience within electrical distribution, construction, industrial distribution, or supply chain operations.
Experience with quoting, ordering, estimating, ERP, procurement, or project management systems.
Experience with AI, workflow automation, or intelligent process automation solutions.
Experience managing products involving machine learning, agentic systems, or decision automation.
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification.

Responsibilities

Own the product vision, backlog, and delivery of Graybar’s project management back-office platform, including takeoff, autonomous quoting, ordering, and submittals.
Modernize material takeoffs to reduce the time and effort required to create accurate bills of material from project documentation.
Transform quote creation through AI-assisted workflows that reduce manual work and help teams deliver accurate quotes faster while maintaining pricing and business controls.
Automate activities required to move from customer request or approved quote to fulfilled order, reducing repetitive transactional work.
Simplify project submittal creation and management by reducing manual document assembly, improving specification compliance, and accelerating collaboration.
Define the future-state experience through evidence-based discovery of customer and business problems and potential solutions.
Own and prioritize the product backlog, translating business objectives into user stories and acceptance criteria.
Establish product outcomes and success measures to assess business and customer value.
Drive pilot, rollout, adoption, and change management activities across Graybar.
Facilitate stakeholder alignment across sales, operations, supply chain, pricing, and executive leadership.
Partner with engineering, UX, data science, and business teams to evaluate opportunities, assess tradeoffs, and deliver valuable, usable, feasible, and viable solutions.
Lead stakeholder engagement across sales, customer service, and operations for project management back-office activities.

Benefits

Multiple plan options for medical, dental, vision, and prescription drug benefits.
Life insurance coverage for employees, with options for family coverage.
Flexible Spending Accounts.
Disability benefits at no cost to the employee.
Profit Sharing Plans.
401(k) Savings Plan with company match.
Paid vacation and sick days.
Paid holidays.
Paid Wellness Day.
Community Time Off for volunteering.
Predictable work schedules; no weekends or nights for most roles.
Employee Recognition Program.
Educational Reimbursement and Career Development Programs.
Employee stock ownership plan.