Product Management

Tradeweb•New York, NY

1d•$80,000 - $120,000•Hybrid

About The Position

TARA is Tradeweb’s AI product for market data and trading analysis, expanding across asset classes globally and into additional trading workflows. The AI Product Operations Associate manages day-to-day client service and operational processes that support TARA’s growth. The role helps clients gain access, resolves routine issues, coordinates internal follow-up, and keeps users informed. Working closely with TARA Product, Sales, Support, Technology, and Technical Project Managers, the associate takes operational requests through to completion and maintains clear records of outstanding issues and next steps. The position provides direct client exposure and opportunities to take ownership of new operational processes as TARA expands.

Requirements

Bachelor’s or master’s degree in Business Administration, Finance, Economics, Information Systems, or a related field.
1–3 years of experience in client service, onboarding, product operations, application support, or a similar role.
Strong organization, attention to detail, and consistent follow-through across multiple requests and internal teams.
Clear written and verbal communication, sound judgment on escalation, and confidence working directly with clients.
Comfort learning applications, ticketing systems, dashboards, and access workflows.
Interest in AI products and willingness to learn TARA’s capabilities and limitations.

Nice To Haves

Experience in financial services or trading technology.
Familiarity with fixed income or electronic trading.
Coding experience.

Responsibilities

Serve as the first point of contact for TARA user questions, access problems, and application issues; capture relevant details, resolve routine requests using documented procedures, and escalate issues with clear reproduction steps.
Coordinate client onboarding, including approval requests, ServiceNow tickets, permissions checks, and confirmation that users can launch TARA.
Track open requests and incidents across internal teams, follow up on blockers, and keep clients and Sales informed through resolution.
Coordinate standard risk and governance questionnaires, approved responses, and legal acknowledgements with Product, Legal, and Cyber Risk.
Maintain onboarding guides, support procedures, FAQs, and operational records; help coordinate release communications and user readiness checks.
Prepare demo access and meeting logistics, distribute approved materials, and follow up on routine client questions and outstanding requests.
Review existing usage and operational dashboards, identify missing reports or alerts, and route issues to the appropriate technical owner; summarize client activity for Sales and Product.
Record client feedback and recurring issues for Product review and improve operational processes as TARA grows.

Benefits

Competitive medical, dental, and vision programs.
Hybrid flexibility to work in the office and from home.
Health Care and Dependent Care Flexible Spending Accounts.
Maven Family Building Benefit, including a $10,000 lifetime reimbursement toward fertility, egg freezing, adoption, and surrogacy expenses.
401(k) Savings Plan with an employer match of 100% of the first 4% of compensation contributed.
Eligibility to participate in Tradeweb’s discretionary bonus program.
Pre-Tax Commuter Benefits Program.
ARAG Legal Services.
Employee Assistance Program.
Tuition Reimbursement.
Financial Wellness Tools.
Travel Assistance Benefits.
Pet Insurance.
Corporate Gym Subsidies.
Wellness Perks.
Paid Time Off and Parental Leave.