AI Operations Lead

1mind

9d•$150,000 - $165,000•Remote

About The Position

1mind is building the next generation of revenue teams by creating a new category of enterprise software: Autonomous Customer Experience. Our platform deploys Superhumans, go-to-market teammates with a face, a voice, and a GTM brain that serve the buyer across the entire journey with one continuous memory. They engage, demo, onboard, and support in the moments no company could ever staff, so the handoffs disappear and growth stops leaking. Join us as we define the category and build the platform that powers the next generation of revenue teams. At 1mind, we believe AI should transform the way people work, not just for our customers, but for our own teams too. As our AI Operations Lead, you’ll help define what an AI-native company looks like from the inside out. You’ll partner with teams to identify high-impact opportunities, build intelligent workflows and operational systems, and scale what works across the business. You’ll begin by partnering closely with Sales, then expand your impact across go-to-market and the broader organization as you shape how teams collaborate, make decisions, and operate at scale. You’re a strategic operator first and a builder second. You know how to identify high-impact opportunities, turn ideas into practical AI-powered solutions, and build systems that scale with the business.

Requirements

5+ years of experience in an operations, systems, or technical business role, with a track record of building AI-powered workflows, automations, or internal tools that measurably improved how teams operate
Comfortable working with modern AI platforms, APIs, and automation tools. You don’t need to be a software engineer, but you enjoy writing code, connecting systems, and bringing ideas to life
Working knowledge of Python and APIs, with the ability to prototype solutions and collaborate effectively with Engineering
Strong strategic judgment and a track record of solving high-leverage business problems
An operator’s mindset. Curious, resourceful, highly autonomous, and energized by building systems that eliminate friction
Proven ability to influence cross-functional teams and drive adoption of new tools and workflows
Thrive in early-stage environments where ownership is high, ambiguity is constant, and every day looks a little different

Responsibilities

Map operational workflows across the business, beginning with Sales and expanding across the broader organization, to identify friction, measure impact, and build better ways of working
Partner closely with Revenue Operations to identify high-impact opportunities for AI, designing and deploying intelligent workflows, automations, and operational playbooks that can scale across go-to-market and the broader business
Drive adoption by creating documentation, guardrails, and training that ensure the systems you build are embraced, trusted, and built to last
Partner with Engineering when solutions require custom development, translating business needs into scalable technical solutions and owning successful delivery
Scale successful AI playbooks beyond go-to-market, helping build the operational foundation of an AI-native company