AI Operations Lead

WellTheory

24d • Remote

About The Position

WellTheory is a digital health company dedicated to helping individuals with autoimmune conditions manage their health through personalized care, nutrition guidance, and ongoing coaching. The company, comprising over 50 passionate individuals, is committed to becoming an AI-forward organization, leveraging AI to enhance the effectiveness of every team member. The AI Operations Lead will be instrumental in guiding WellTheory's transition to an AI-native operating model. This is a hands-on, cross-functional role that encompasses building, teaching, and organizing. While teams currently utilize AI in various capacities, this role aims to transform scattered experimentation into a systematic and scalable approach by developing shared infrastructure, enabling all teams, establishing governance, and measuring progress. This position is a senior individual contributor (IC) / player-coach role.

Requirements

• Have built AI-powered tools, automations, workflows, and agents that other people at your company use regularly
• Are deeply fluent in modern AI tools (Claude Code, Cursor, etc.)—as a builder, not just a user
• Get energy from both building things AND teaching people how to build their own
• Can talk to an engineer about API integrations and a care team member about nutrition workflows with equal comfort
• Default to "let me try it" rather than "let me write a plan for it"
• Have worked in a fast-moving startup where you wore multiple hats
• Care about doing this responsibly, especially in a healthcare context

Nice To Haves

• Healthcare or health-tech experience
• Experience designing training or enablement programs
• Track record of leading operational or organizational transformation

Responsibilities

• Build automations and tools that encode WellTheory's institutional workflows—from care plan creation to sales follow-ups to onboarding processes
• Enable every team to work effectively with AI through training, workshops, office hours, and 1:1 coaching
• Create a shared AI tool library and establish patterns that teams can use to build their own automations
• Own AI governance: approved tools, data privacy protocols, QA processes for AI-generated content, compliance requirements
• Design and maintain our AI measurement framework—tracking adoption, efficiency gains, and business impact
• Partner with our Head of People to integrate AI fluency into learning paths, performance conversations, and team development
• Report to leadership and the board on transformation progress

Benefits

• The chance to define and build the AI operating model for a mission-driven company from the ground up
• A team that's already bought in and hungry to learn—this isn't a 'convince people AI is important' job
• Direct partnership with the Staff leadership team
• A base salary range of $125,000 - $175,000
• equity
• benefits
• remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed