Medical Affairs AI Operations Lead

Pfizer • New York City, NY

1d • Hybrid

About The Position

The Medical Affairs AI Operations Lead is the execution engine for AI transformation and responsible for assessing and redesigning Medical Affairs workflows, building AI playbooks for AI-assisted work, driving enablement, and sustained adoption across HQ Medical Affairs and Field Medical. This role ensures AI capabilities translate into measurable productivity improvements and durable behavior change by embedding AI into existing habits, deploying role-based training, establishing feedback loops, and coordinating rollouts across regions and functions.

Requirements

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Advanced degree in life sciences, pharmacy, or related field (PharmD, PhD, MD, or equivalent preferred).
• 5+ years of experience in Medical Affairs (HQ or Field) with hands-on experience.
• Strong fluency with generative AI tools; hands-on familiarity with LLM APIs and context engineering.
• Proven experience in process improvement, workflow optimization, and/or operational excellence initiatives.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Experience navigating compliance and regulatory requirements in the pharmaceutical industry and working effectively within enterprise governance.

Nice To Haves

• Experience leading digital transformation or technology adoption initiatives.
• Familiarity with AI/ML concepts, agentic workflows, and automation tools.
• Experience with Medical Affairs systems (e.g., Veeva, Salesforce) and collaborating on secure integrations with Technology teams.
• Exposure to testing and monitoring approaches for AI systems (prompt testing, output validation, regression testing, drift monitoring).

Responsibilities

• Conduct systematic workflow assessments across HQ Medical Affairs and Field Medical to identify high-impact AI transformation opportunities.
• Document current-state processes (inputs, steps, outputs, templates) to create structured specifications for AI-enabled workflow design.
• Prioritize workflow opportunities using impact–effort analysis and operational readiness, in partnership with the Medical Affairs AI Lead.
• Design AI-enabled operating models: workflow playbooks with decision trees, quality checkpoints, and escalation protocols.
• Create standardized operating procedures (SOPs) for AI-abssisted processes that meet compliance and regulatory requirements.
• Partner with Compliance to ensure workflows support MLR review requirements, adverse event reporting obligations, and promotional/non-promotional guidelines.
• Design and deliver role-based AI literacy and enablement programs (e.g., Field Medical, Medical Directors, Medical Information, Publications).
• Implement habit-stacking and coaching strategies to integrate AI naturally into existing workflows and daily routines.
• Identify and develop AI champions within functions to provide peer support and accelerate grassroots adoption.
• Create and communicate success stories and case studies that demonstrate impact in relatable, function-specific terms.
• Build feedback collection mechanisms and continuous improvement loops to enhance AI output quality (accuracy and usability).
• Coordinate with regional Medical Affairs teams to adapt playbooks to local requirements and support global rollout.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees