AI Operations Lead

Mesh • San Francisco, CA

4d • Hybrid

About The Position

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!
Overview
At Mesh, we’re building toward a future where AI is embedded into how we operate, not layered on top. We’re looking for a hands-on AI & Automation Lead to help us move faster, reduce operational drag, and unlock leverage across the company. This role sits at the intersection of business, product, and engineering translating real operational pain points into scalable AI-powered solutions. You’ll partner closely with leaders across Engineering, GTM, Product, and Operations to identify inefficiencies, build intelligent workflows, and drive adoption across teams. You won’t just be solving problems in isolation, you’ll help define how Mesh becomes an AI-first company, building the systems, standards, and internal tooling that compounds over time.

Requirements

• 3–6 years of experience across product, operations, technical program management, solutions engineering, or similar roles
• Proven track record of both identifying problems and building solutions
• Experience working in fast-paced, high-growth (Series A-C) environments (startup experience preferred)
• Thrives in fast-paced, ambiguous environments and can move from idea → execution quickly
• A considered expert in using tools like ChatGPT, Claude, Cursor or similar in your daily workflow
• Experience building with LLM APIs, prompt design, and agent-based workflows
• Comfortable working with executives and influencing across functions
• Experience driving internal adoption of tools or systems
• Background in building internal knowledge bases, SOPs, or enablement programs

Nice To Haves

• Familiarity with workflow orchestration (webhooks, APIs, integrations) (huge plus)
• Experience with data infrastructure or analytics tooling (huge plus)

Responsibilities

• Identify High-Impact Opportunities
• Deeply understand how teams operate across Mesh and proactively uncover inefficiencies
• Translate business challenges into clear automation and AI opportunities
• Prioritize initiatives based on impact, speed, and scalability
• Build & Deploy AI Solutions
• Design and ship AI-powered workflows, automations, and internal tools
• Leverage a mix of custom code, APIs, and no/low-code platforms
• Own solutions end-to-end — from concept to production to iteration
• Drive Adoption Across the Company
• Partner with functional leaders to ensure solutions are actually used and integrated into daily workflows
• Lead internal enablement (trainings, playbooks, demos)
• Create repeatable patterns that teams can independently build on
• Partner with Leadership
• Align closely with executives and functional leads on priorities and tradeoffs
• Clearly communicate progress, risks, and outcomes
• Help shape how AI is embedded into each org’s operating model
• Establish Measurement & Accountability
• Define success metrics for each initiative (efficiency gains, time saved, adoption, etc.)
• Build dashboards and reporting to track impact
• Continuously iterate based on data and feedback
• Build Mesh’s AI Operating System
• Develop foundational assets: prompt libraries, SOPs, templates, and integration patterns
• Standardize how we build, evaluate, and scale AI solutions internally
• Ensure we are operating with rigor around security, quality, and reliability

Benefits

• competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family
• unlimited PTO
• dedicated budget for courses, conferences, and certifications
• Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed