AI Operations - Rokt Residency

Rokt • New York, NY

3d • Onsite

About The Position

The Rokt Residency is an 18-week, full-time, paid early-career program for AI Operations Associates. Residents work in Rokt’s New York City office from January 12, 2027, through May 14, 2027, and may receive a full-time offer to join Rokt on or before the end of the residency. Compensation during the residency is $40 per hour, plus a technology allowance for a MacBook Pro M5 and accessories, which residents keep. For residents who secure a full-time offer, the stated target compensation range is $90,000–$136,000, including a fixed annual salary of $85,000–$125,000 and an employee equity plan grant, with benefits.

Rokt is an AI-first ecommerce company. Its Operations teams use AI to streamline repetitive tasks, analyze data, identify process gaps, improve documentation, QA workflows, surface insights, and automate manual handoffs. Residents are expected to experiment with AI tools, learn Rokt’s platform and internal tools through hands-on work, and use that knowledge to build scalable processes and systems.

The role involves finding operational inefficiencies, implementing AI-enabled automations and internal tools, measuring and improving outcomes, and working with stakeholders across teams. Rokt describes its environment as fast-moving and suited to people who are comfortable with ambiguity, take ownership, and build solutions rather than relying on established processes. Residents must be available to work full time in the New York office for the full four calendar months specified in the requirements.

Requirements

• Be available to work full time in the New York office for the full four calendar months specified in the posting.
• Be analytical and resourceful, comfortable entering unfamiliar areas, using data to make decisions, and breaking problems down to first principles.
• Demonstrate AI fluency by identifying suitable tools and approaches for manual problems, producing quality outputs, and automating processes.
• Take ownership and move ideas from concept through implementation.
• Adapt to ambiguity and iterate when an approach does not work.
• Communicate collaboratively with diverse teams, explain complex ideas simply, respond humbly to feedback, and bring others along.

Responsibilities

• Identify inefficiencies across launch, QA, monitoring, troubleshooting, approvals, and other operational processes.
• Design and implement AI-enabled automations to reduce time and errors.
• Create and deploy internal tools that improve decision-making and visibility and remove bottlenecks.
• Measure the impact of shipped work, iterate quickly, and help improve outcomes against goals.
• Partner with other teams to understand pain points, align on outcomes, and implement lasting changes.
• Learn Rokt’s platform and internal tools through hands-on work and apply that knowledge to automation and improved systems.

Benefits

• $40 per hour during the residency.
• Generous technology allowance for a MacBook Pro M5 and accessories; the equipment is yours to keep.
• Enterprise access to leading AI tools with generous usage limits.
• Catered lunch every day and a fully stocked pantry.
• Dog-friendly offices.
• Permanent-employment benefits if offered and accepted for a full-time role: fully funded medical, dental, and vision insurance; dollar-for-dollar 401(k) matching up to 4% of fixed annual salary; fully funded life, short-term disability, and long-term disability insurance; equity through an employee equity plan; monthly wellness and cell phone allowances; quarterly performance reviews for most roles; and extra leave, including bonus annual leave and sabbatical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed