Accountant, AI Operations

SpaceX • Palo Alto, CA

21h • $95,000 - $155,000 • Onsite

About The Position

The Accountant, AI Operations will help establish and operate SpaceX’s commercial infrastructure by owning order-to-cash collections for Grok API usage, subscriptions, and enterprise agreements. The role manages the live receivables portfolio, develops scalable playbooks and workflows, and works across teams to collect outstanding balances while preserving customer relationships. The ideal candidate provides thoughtful customer service, follows and improves established processes, identifies issues early, and takes initiative to automate, coach, and improve results.

Requirements

• Bachelor’s degree.
• At least 1.5 years of experience in collections, billing, accounts receivable, or order-to-cash.
• Willingness to work long hours or weekends when needed to meet critical deadlines, such as month-end and quarter-end close.
• Must work onsite full-time in Palo Alto, California; hybrid and remote work are not considered.
• Must meet the stated U.S. export-control eligibility requirements or be eligible to obtain the required authorizations.

Nice To Haves

• Bachelor’s degree in accounting, finance, business, or another business-related discipline.
• Experience owning a receivables portfolio and its results, including cash collected, aging, and customer conversations.
• Comfort working across systems such as Salesforce, NetSuite, and billing platforms.
• Strong Excel or Google Sheets skills.
• Experience using AI for repetitive work.
• Excellent written, verbal, and interpersonal communication skills.
• Multi-entity or multi-currency receivables experience.
• SOX, audit support, credit review, or credit-risk experience.
• SQL, Databricks, D365, or other self-service data skills.

Responsibilities

• Build and maintain playbooks for outreach, disputes, dunning, service restrictions, and escalations, identifying when exceptions are needed.
• Review high-risk work—including disputes, short payments, write-offs, account status changes, and customer commitments—before it reaches a customer or affects the close.
• Own accounts through outreach, dispute resolution, payment application, and reconciliation when required.
• Protect customer relationships while resolving outstanding balances.
• Own and improve DSO, aging, and collection performance.
• Maintain a clean receivables ledger, with cash applied, disputes documented, and balances explainable.
• Partner with billing and revenue accounting to address root-cause issues, credits, adjustments, and uncollected balances.
• Deliver complete and accurate collections data on time for monthly and quarterly close.
• Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, D365, and support queues.
• Use AI for repetitive work, review its output before it reaches customers or the books, and incorporate effective uses into team operations.

Benefits

• Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
• Potential discretionary bonuses.
• Employee Stock Purchase Plan with the ability to purchase additional stock at a discount.
• Comprehensive medical coverage.
• Vision coverage.
• Dental coverage.
• 401(k) retirement plan.
• Short- and long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Various other discounts and perks.
• Accrual of 3 weeks of paid vacation.
• Eligibility for 10 or more paid holidays per year.
• Paid sick leave pursuant to Company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level