AI Operations Associate, Texas
About The Position
This is a foundational hire at Nevoya, North America's leading next-generation electric trucking carrier. The role involves various aspects of dispatching in trucking, without requiring prior trucking experience. The primary focus is to ensure real freight moves for real customers by assigning loads, communicating with drivers, handling exceptions, and resolving daily issues. The ideal candidate is AI-native, using AI as their default tool for research, troubleshooting, and task completion, and possesses critical thinking skills to identify and propose improvements to existing processes. This role offers direct collaboration with engineering and product teams to automate repetitive tasks, leading to a continuously evolving and smarter operational process. Significant direction, coaching, and ownership will be provided early on, with the potential for growth into larger roles within the company for those who excel.
Requirements
- A recent degree or 1–2 years of work experience — high-performing new grads encouraged to apply
- AI-native habits: you already use AI as your default tool for learning, research, and producing work
- Sharp critical thinking — you spot what’s broken, ask why, and bring a proposed answer
- Hungry and coachable: you want direction, feedback, and a steep learning curve
- Strong written and verbal communication — you’ll be talking to drivers, customers, and engineers in the same hour
- Organized and calm under pressure; comfortable with ambiguity and shifting priorities
- No trucking, logistics, or dispatch experience required
Nice To Haves
- Internship or early experience in operations, logistics, supply chain, or a fast-moving startup
- Comfort with data — spreadsheets, SQL, or light scripting
- Spanish language proficiency, a meaningful asset in our operating markets
Responsibilities
- Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling
- Keep loads covered and customers informed, escalating with judgment when something can’t wait
- Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work
- Improve the playbook as you go — document what works, flag what doesn’t, and ship a better process every week
- Call out problems early and come with proposed solutions, not just escalations
- Partner with engineering and product to turn recurring manual work into automated workflows
- Track the KPIs of your operation — load coverage, on-time performance, driver utilization — and use them to improve
Benefits
- We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
