AI Operations Associate, California

Nevoya•San Francisco, CA

12d•Onsite

About The Position

This is a foundational hire where you will perform various aspects of dispatching in the trucking industry, without requiring prior trucking experience. Your primary responsibility will be to ensure the smooth movement of freight for customers by assigning loads, communicating with drivers, managing exceptions, and resolving daily operational issues. The role is designed for individuals who are AI-native, meaning they default to using AI for research, troubleshooting, and task completion, and possess the critical thinking skills to identify and propose improvements to existing processes. You will collaborate directly with engineering and product teams to automate repetitive tasks, making the role increasingly efficient and sophisticated over time. The position offers significant direction, coaching, and ownership from the outset, serving as a launchpad for individuals who excel in building the operational foundation of the company, with opportunities for growth into larger roles across the organization.

Requirements

A recent degree or 1–2 years of work experience — high-performing new grads encouraged to apply
AI-native habits: you already use AI as your default tool for learning, research, and producing work
Sharp critical thinking — you spot what’s broken, ask why, and bring a proposed answer
Hungry and coachable: you want direction, feedback, and a steep learning curve
Strong written and verbal communication — you’ll be talking to drivers, customers, and engineers in the same hour
Organized and calm under pressure; comfortable with ambiguity and shifting priorities
No trucking, logistics, or dispatch experience required

Nice To Haves

Internship or early experience in operations, logistics, supply chain, or a fast-moving startup
Comfort with data — spreadsheets, SQL, or light scripting
Spanish language proficiency, a meaningful asset in our operating markets

Responsibilities

Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling
Keep loads covered and customers informed, escalating with judgment when something can’t wait
Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work
Improve the playbook as you go — document what works, flag what doesn’t, and ship a better process every week
Call out problems early and come with proposed solutions, not just escalations
Partner with engineering and product to turn recurring manual work into automated workflows
Track the KPIs of your operation — load coverage, on-time performance, driver utilization — and use them to improve