AI Operations Analyst

MCI Careers • ,

2d • Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company specializing in Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. We are looking for a highly organized and analytical AI Operations Analyst to manage the daily operations, performance monitoring, and continuous improvement of AI-powered solutions and platforms. This role ensures AI systems function efficiently, achieve desired outcomes, and comply with business objectives and operational standards. The analyst will collaborate with AI engineers, product teams, operations leaders, and business stakeholders to monitor performance, identify optimization opportunities, and support the integration of AI technologies across the organization.

Requirements

• Bachelor's Degree in Business, Operations Management, Information Systems, Data Analytics, Technology, or a related field.
• Minimum 3 years of experience in operations analysis, business analysis, technology operations, or related disciplines.
• Strong analytical and problem-solving capabilities.
• Experience working with performance metrics and operational reporting.
• Ability to interpret data and identify trends and opportunities.
• Experience documenting processes and operational procedures.
• Strong stakeholder management and communication skills.
• Proficiency in reporting and productivity tools.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities simultaneously.
• Experience working in cross-functional environments.
• Understanding of operational governance and performance management principles.

Nice To Haves

• Experience supporting AI, machine learning, or automation initiatives.
• Knowledge of Generative AI technologies.
• Experience with business intelligence and reporting tools.
• Familiarity with Agile delivery methodologies.
• Experience within technology, SaaS, BPO, or shared services environments.
• Knowledge of workflow automation solutions.
• Exposure to AI governance frameworks.
• Experience supporting digital transformation initiatives.

Responsibilities

• Ensure AI systems and processes operate effectively and reliably.
• Monitor AI solution performance, utilization, and operational metrics.
• Track system effectiveness against business objectives and KPIs.
• Identify operational issues, bottlenecks, and performance trends.
• Support the resolution of operational incidents and service disruptions.
• Provide actionable insights that support AI decision-making and optimization.
• Analyze operational data and performance indicators.
• Develop dashboards, reports, and performance summaries.
• Identify opportunities for efficiency improvements.
• Support data-driven decision-making processes.
• Drive operational excellence across AI initiatives.
• Review existing workflows and operational procedures.
• Recommend improvements to processes and service delivery models.
• Support implementation of optimization initiatives.
• Contribute to operational best practices and standards.
• Work closely with business and technical teams to ensure successful AI operations.
• Collaborate with AI engineers, product teams, and operational stakeholders.
• Support business users and operational teams.
• Assist with issue tracking and resolution activities.
• Facilitate communication between technical and non-technical teams.
• Support effective management of AI operational environments.
• Ensure adherence to operational standards and procedures.
• Maintain documentation and operational records.
• Support governance, compliance, and audit activities.
• Assist with risk identification and mitigation efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level