AI Implementation Specialist

BCM One•Whitpain Township, PA

6d•Hybrid

About The Position

At BCM One, we power global business connectivity through industry‑leading voice, data, and managed network solutions. As we continue to invest in innovation, we are expanding our AI Automation capabilities to help customers transform how they communicate and serve their own clients. As part of that investment, we are excited to add an AI Automation Specialist to our Operations Implementation team. This is a hands‑on, customer‑facing role focused on designing, building, and deploying AI‑powered communication agents. You will work directly with customers to translate their needs into practical AI solutions while collaborating closely with internal teams to ensure successful delivery. This role is ideal for someone who is curious, technically inclined, comfortable working with customers, and excited to grow their skills in AI and automation.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Communications, or a related field, or equivalent hands‑on experience. Recent graduates are welcome.
Experience configuring AI agents, chatbots, or automation workflows, through professional, academic, internship, or personal projects.
Basic understanding of AI and natural language processing concepts and how they impact customer experience.
Strong written communication skills, especially in creating clear and effective AI prompts.
Comfort working directly with customers and explaining technical concepts in simple, approachable terms.
Curiosity and problem‑solving skills, with the ability to ask thoughtful questions and troubleshoot issues independently.
A self‑starter mindset with strong ownership of tasks from start to finish.
Willingness and ability to learn new tools, platforms, and technologies quickly through hands‑on experience and training

Responsibilities

Work directly with customers to understand their communication automation needs and translate requirements into AI agent configurations.
Design, build, test, and deploy AI‑powered communication agents using BCM One’s AI platforms.
Create and refine prompts to ensure AI agents deliver accurate, helpful, and brand‑appropriate responses.
Conduct customer training sessions and create clear documentation to support adoption and ongoing use.
Troubleshoot and resolve technical issues during implementation and post‑deployment.
Build and contribute to a library of reusable AI templates and best practices.
Participate in team meetings, share learnings, and support continuous improvement of AI implementation processes.