Director - AI Implementation Lead - Citi COO Corporate Enablement Capabilities Team

Citi•Tampa, FL

4d•$170,000 - $300,000

About The Position

The AI Implementation Lead is a role within Citi’s COO organization, responsible for driving the adoption and practical application of AI capabilities across the Corporate Enablement Capabilities (CEC) function. The role leverages functional expertise and emerging AI capabilities to identify and prioritize opportunities, connect and scale proven AI solutions, promote organizational adoption, and establish governance and foundational capabilities for sustainable execution. The role is accountable for the end-to-end lifecycle of AI initiatives, from opportunity identification and prioritization through implementation, adoption, and value realization. It helps embed intelligence, automation, and Responsible AI practices into core CEC functional processes. The position reports to Citi’s Head of Procurement and Third-Party Management, a member of the CEC leadership team. It works closely with CEC leadership, senior process leaders, senior AI stakeholders, and technology partners.

Requirements

10+ years of experience in a related field.
Extensive experience in business and functional management within a large-scale, global organization.
Proven track record leading complex, technology-oriented transformation and/or business re-engineering projects from conception to completion.
Demonstrated experience driving significant change and process transformation initiatives with measurable business impact.
Broad and comprehensive knowledge of banking operations, processes, and the associated regulatory landscape.
Strong, practical understanding of applying AI, machine learning, and advanced analytics to real-world business problems and tangible value creation.
Familiarity with modern AI/ML platforms, data architecture, and the lifecycle of developing and deploying intelligent systems.
Expertise in process analysis, performance metrics, and data-driven decision-making.
Ability to envision and articulate how technology and re-engineering can be combined to create significant, measurable improvements.
Exceptional ability to influence and engage consultatively with senior stakeholders across business, operations, technology, and compliance.
Proven ability to define a strategic vision and lead a cross-functional team to execute it.
Excellent communication and interpersonal skills, including the ability to explain complex technical concepts to non-technical audiences.
Strategic, results-oriented mindset and a strong sense of accountability.
Strong analytical and problem-solving skills, with the ability to navigate ambiguity and make sound judgments.

Responsibilities

Identify, assess, and prioritize AI opportunities across the functional organization.
Build understanding of functional processes, pain points, and emerging AI capabilities to connect business needs with practical solutions.
Partner with internal function heads to establish ideation sessions and working forums that surface use cases and drive engagement.
Refine and mature opportunities for evaluation, sponsorship, and execution.
Identify common work patterns across functional teams and opportunities to leverage existing enterprise AI capabilities and solutions.
Partner with peer AI Implementation Leads and enterprise teams to share successful use cases, best practices, and reusable approaches.
Drive adoption of proven AI solutions to accelerate value delivery, improve consistency, and reduce duplicated effort.
Support implementation by leveraging central coordination teams to facilitate execution across functional teams.
Engage with senior leadership on AI adoption strategies, communications, demonstrations, workshops, office hours, and other activities that increase awareness and adoption.
Partner with CEC teams to establish and scale forums that encourage idea sharing, collaboration, and innovation.
Use central communication capabilities and the VOE program to share success stories, lessons learned, and practical applications that build momentum and confidence in AI adoption.
Partner with enterprise governance, controls, and technology teams to promote consistent application of AI policies, standards, and frameworks.
Support adoption of Responsible AI practices, controls, standards, and data management requirements.
Help ensure AI initiatives align with established governance processes and risk management expectations.
Lead complex, technology-oriented transformation and/or business re-engineering projects from conception to completion.
Drive significant change and process transformation initiatives with measurable business impact.
Define a strategic vision and lead a cross-functional team to execute it.

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k)
Life insurance
Accident insurance
Disability insurance
Wellness programs
Paid time off, including planned vacation and unplanned sick leave
Paid holidays
Eligible employees may receive discretionary and formulaic incentive and retention awards