Director, Marketing AI Capabilities
About The Position
Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Marketing AI Capabilities What you will do Let’s do this. Let’s change the world. The Director of Marketing AI Capabilities, within the Global Customer Capabilities & Innovation organization (GCCI), will be responsible for leading the development and scaling of AI-enabled marketing capabilities, operating models, and ways of working across Amgen. The Director will serve as a strategic connector between emerging external trends and internal enterprise transformation — translating advances in AI technologies, evolving customer expectations, new ecosystem partnerships, and changing marketing practices into scalable capabilities that drive meaningful business impact.
Requirements
- Doctorate degree and 4 years of marketing, digital, technology, or commercial operations experience OR Master’s degree and 6 years of marketing, digital, technology, or commercial operations experience OR Bachelor’s degree and 8 years of marketing, digital, technology, or commercial operations experience
- In addition to meeting at least one of the above requirements, you must have at least 5 years' experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.
Nice To Haves
- Understanding of the evolving AI ecosystem, including generative AI, agentic workflows, personalization, content automation, and marketing technology platforms
- Strong understanding of omnichannel marketing, customer engagement, and commercial operations
- Demonstrated success leading cross-functional initiatives that span business and technology organizations
- Experience evaluating and managing strategic enterprise partnerships
- Strong track record of inspiring change and driving internal and external impact
- Strong executive communication and stakeholder influence skills
- Ability to balance strategic vision with operational execution
- Enterprise mindset with strong strategic foresight
- Builder mentality with a bias toward execution and scalability
- Comfortable navigating ambiguity and emerging technologies
- Collaborative and highly influential across functions and levels
- Curious, pragmatic, and outcome-oriented
- Passion for innovation, transformation, and continuous learning
Responsibilities
- Monitor and assess the evolving AI, digital marketing, data, and customer engagement landscape, including emerging technologies, platforms, partners, and competitive trends
- Identify disruptive shifts in customer behaviors, content consumption, channel dynamics, and personalization expectations
- Translate external market developments into actionable marketing capability strategies
- Work across functions to lead the execution of the Future of Marketing strategy, including the development and implementation of new technology, operating models, and innovative external partnerships
- Lead the design and development of critical technology initiatives, including the Marketing Command Center, and play an advisory role to enabling Neural Nexis initiatives
- Design future-state marketing operating models, workflows, governance structures, and processes that embed AI into day-to-day execution
- Ensure talent initiatives align with the future marketer vision and AI-enabled capabilities
- Manage existing strategic enterprise partnerships and evaluate new partnerships with AI vendors, platform providers, agencies, consultancies, and emerging technology companies
- Lead pilot programs and proof-of-concept initiatives to assess new capabilities and accelerate innovation
- Build scalable approaches for integrating external solutions into Amgen’s marketing ecosystem
- Drive organizational readiness and adoption of AI-enabled ways of working
- Develop enablement strategies, talent models, and capability-building programs to increase AI fluency across marketing teams
- Lead cross-functional teams and influence senior stakeholders across commercial, digital, medical, technology, and operations organizations
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models, including remote and hybrid work arrangements, where possible
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Ph.D. or professional degree
