AI Governance Success Manager
About The Position
The Credo AI Governance Platform operates as the trust layer for global enterprises focused on transforming their organizations with AI. It is powered by a knowledge graph that is updated by agents, enriched with global regulatory intelligence and curated business context, supported by Forward-Deployed Experts, giving enterprises a clear view of the risk profile behind every AI system. By making that risk visible, we enable teams to move quickly and confidently scale across systems to adopt compliant AI, faster and in a compliant manner. As an AI Governance Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. You will lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value. As a trusted advisor and primary point of contact, you will align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes.
Requirements
- 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts.
- Strong project management skills and have successfully led multiple concurrent customer engagements.
- Excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs.
- Ability to work well across functions and can align teams including Sales, Product, and Engineering to support customer success.
- AI fluency or willingness to learn is a requirement.
Nice To Haves
- Prior work in a startup environment managing Fortune 500 customers.
- Experience implementing GRC software.
- Familiarity with AI governance frameworks and operationalizing governance workflows.
Responsibilities
- Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery.
- Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy.
- Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.
- Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth.
Benefits
- Competitive Salary and Equity
- Health, dental, and vision coverage
- Ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.
- Coworking spaces like WeWork and in-person meetups will be covered.
- Unlimited PTO
- Up to 12 weeks of paid parental leave.
- 401(k) plan for employees (US only)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
