The AI Engineer designs, builds, and operates AI systems used by Operations. This role takes on technically demanding work—including advanced algorithms, production agents, and shared frameworks—and delivers reusable infrastructure that helps the broader team work efficiently. The engineer develops, deploys, and maintains operations-critical AI systems and is accountable for their reliability, latency, cost, and accuracy. The role also develops specialized algorithmic capabilities when off-the-shelf AI does not meet operational needs, creates shared frameworks and templates for the team, and designs and evaluates tools, function calls, and prompts. The position develops custom interfaces for operations workflows based on user requirements and mentors Forward Deployed Engineers and AI Analysts in AI engineering, code quality, and system design. The AI Engineer partners across the Operations Analytics team and works closely with IT and Security to ensure systems meet company standards when transitioned to production. Success is measured by production-system performance and cost, adoption of shared frameworks, evaluation coverage and regression detection, and the growth and independence of the colleagues being mentored.
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Job Type
Full-time
Career Level
Senior