AI Enablement Specialist

PitchBook Data•Seattle, WA

2d•$85,000 - $110,000•Onsite

About The Position

The PitchBook IT Team provides our end-users with top-notch customer service and efficiency. Our team is highly collaborative in supporting our worldwide users in person, as well as remotely. We share a passion for technology and happily share our expertise among ourselves and our customers. The AI Enablement Specialist helps PitchBook employees become confident, effective, and responsible users of AI. Working primarily with non-technical teams, this role teaches practical AI skills, helps employees build agents, prompts, and workflows, and scales high-impact use cases across the organization. Beyond hands-on support, the role extends PitchBook's AI governance and adoption program - reinforcing responsible-use practices, supporting the connector/MCP intake and delivery process, and contributing to the metrics that demonstrate AI's value to leadership. This position operates in a service-oriented model with a specialty in AI education, enablement, and best practices, with success measured by adoption and business outcomes rather than activity alone. This is an enablement and end-user support role, not an infrastructure or platform-engineering role. It does not include building or maintaining underlying AI infrastructure, model hosting, or CI/CD pipelines.

Requirements

Bachelor’s degree
2+ years experience supporting end users in a service, help desk, enablement, or training role
Demonstrated hands-on experience using Microsoft Copilot, Claude, and ChatGPT in a professional environment — e.g., building agents, automating multi-step workflows, connecting AI tools to other systems, and analyzing data to produce usable outputs
Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Nice To Haves

Portfolio of AI tools, automations, or agents you have personally built (professional or personal)
Ability to guide users on when and how to use different AI tools effectively
Experience helping non-technical users build AI-driven workflows, agents, or automations
Strong understanding of AI best practices, responsible use, and data sensitivity
Comfort working within data classification and governance frameworks, and sound judgment about data sensitivity
Comfortable performing hands-on configuration and connectivity setup for AI integrations (connectors, MCP servers, authentication), not just advising on them
Familiarity with AI governance and risk frameworks and the judgment to apply them sensibly in day-to-day enablement and connector work
Excellent customer service skills; patient, approachable, and empathetic communicator
Strong written and verbal communication skills
High curiosity and continuous learning mindset related to AI technologies

Responsibilities

Provide hands-on AI support to primarily non-technical employees using Copilot, Claude, and ChatGPT
Help employees build and refine AI agents, prompts, shortcuts, and efficiency workflows
Translate AI concepts into clear, practical guidance that employees can apply immediately
Design and deliver role-specific enablement sessions and office hours grounded in the actual job functions of the team being trained, rather than generic AI overviews
Build scalable enablement mechanisms — a champions/ambassador network, recorded training, reusable templates, and integration of AI onboarding into the employee experience
Own the AI connector/MCP lifecycle from request through approval, installation, connectivity, validation, and user training — closing the gap between "approved" and "actually working." Reinforce data-sensitivity and governance practices throughout
Partner with Technology and People teams to identify and scale high-impact AI use cases
Stay current on AI capabilities, limitations, and responsible-use guidelines
Contribute to an AI impact scorecard tracking adoption, productivity gains, and business outcomes
Provide ongoing insights to leadership on AI trends, risks, and opportunities relevant to the business
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested