AI Enablement Lead

UFORCE•Europe, Europe

About The Position

UFORCE is seeking an AI Enablement Lead to equip its business development team and the wider organisation to use AI effectively in day-to-day work. Reporting to the Director, Business Data & Intelligence, this hands-on individual contributor will own the enablement programme: designing and delivering practical training and coaching, monitoring adoption and adherence to approved practices, providing direct user support, and gathering feedback to improve AI tools and workflows. The role will begin with business development and extend across the broader business, in close partnership with leaders, functional experts, and tool-building teams. It carries influence rather than line authority and does not include managing AI builders or owning technical architecture. Success is measured by colleagues becoming proficient in new tasks more quickly, using approved tools consistently and correctly, and making fewer repeated errors.

Requirements

Proven experience in business development or revenue enablement, including designing and delivering onboarding, coaching, playbooks, or readiness programmes linked to individual and team performance.
Working understanding of B2B business development cycles, buyer roles, qualification, and customer preparation sufficient to train and coach credibly.
Hands-on experience using AI tools, with the ability to demonstrate an approved workflow, explain its sources and limitations, and correct course when outputs are inaccurate.
Strong facilitation and coaching skills, including designing learning around real job tasks and communicating clearly to sceptical or time-constrained audiences.
Track record of driving behaviour change and adoption, diagnosing why uptake fell short, and improving it.
Analytical rigour in measuring proficiency, quality, and sustained use rather than attendance or login activity alone, and following through on feedback.
Collaborative, low-ego approach to working across functions, handling resistance constructively, and keeping stakeholders focused on priority outcomes.

Nice To Haves

Experience working with defence or military users, or a military background, with an understanding of how those users operate.
Business development or revenue enablement experience in B2B technology, defence, or another complex customer environment.
Experience in wider employee enablement, organisational learning, or change management.
Experience launching AI tools or programmes and measuring correct, sustained usage.
Familiarity with usage reporting and lightweight workflow configuration or automation.

Responsibilities

Design and deliver onboarding and ongoing coaching for the business development team, covering the business development process and correct use of approved AI tools, reinforced through team leaders.
Develop role-specific playbooks and readiness programmes to help colleagues prepare for customer engagements.
Roll out approved AI workflows to priority audiences across the company, embedding learning in tools and systems employees already use.
Create task-based learning with hands-on practice, feedback, and knowledge checks tailored to varying experience levels.
Train colleagues to validate AI outputs, handle information appropriately, recognise approval boundaries, and escalate issues when needed.
Provide direct support to users, diagnose whether issues stem from user error, data, access, or the product, and engage the appropriate owner to resolve them.
Drive sustained adoption after launch through manager reinforcement, internal champions, and workflow integration; confirm readiness with tool owners before wider rollout.
Monitor usage and quality to identify where tools deliver value and where adoption is blocked, using findings to guide training, support, and product decisions.
Run a structured feedback process by capturing input, triaging and routing issues, closing the loop with users, and translating feedback into updated workflows, training, or product improvements.
Maintain a library of current learning materials and retire outdated guidance.